Customer Service Coordinator

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

We're looking for an individual who enjoys customer service, interacting with a variety of people in a variety of roles, and wants the opportunity to grow with our company. We have an opening for this position in South Florida - either in our Miami office or our Deerfield Beach office. Read on for more information about the job and apply online for the chance to talk with us about the position, our company, and career opportunities.

Why work at Suddath?

• Explore career path opportunities

• Interact with people from all walks of life

• Receive on-the-job training

• Work as part of a supportive team

• Learn software applications and gain an understanding of the transportation industry

Here's more about the job:

The Customer Service Coordinator for Origin and Destination Services works directly with UniGroup (Mayflower and United Van Lines) agents, Suddath Global Moving Services Booking Coordinators, and other Suddath branches throughout the country coordinating their moves in our market areas. You'll interact with our operations staff, with other customer service people around the country, and with individuals who are relocating with Suddath.

Essential Duties and Responsibilities

• Develop relationships via the telephone with UniGroup Agents to promote Origin and Destination business in our local marketplaces - services such as packing, hauling and warehousing and storage..

• Process incoming electronic or phone requests and instructions from other agents, contact local customers, and set up appointments for visual surveys.

• Handle incoming calls requesting quotes as well as setting appointments for visual surveys to be completed by the Residential Sales Team.

• Communicate appointment times and job specifics with the move Surveyor according to the handoff checklist

• Communicate the details of the completed survey to the Booking Coordinator according to the handoff checklist

• Update Movers Suite with data and notes regarding changes and communications.

• Monitor and track pending and "will advise" orders. Update files and Booking Coordinators on notice of scheduling, cancellations, and inactive orders.

• Monitor and track order status to ensure delivery dates and all service commitments are met.

• Complete tasks in work flow daily.

• Complete all administrative procedures related to clients' moves.

• Coordinate with other department personnel regarding scheduling, pricing or service related issues.

• Maintain accurate records and audit documents for accuracy.

• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school education or GED; two to three years of experience in customer service, prior moving industry experience preferred; or combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Must be highly proficient in MS Word, MS Excel and MS Outlook. Able to learn and effectively use enterprise software such as Movers Suite and Quotes-to-Go, as well as other software applications used in the daily performance of job duties.

Travel: No travel required

Supervisory Responsibilities:
No supervisory requirements

Other Duties & Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports.

• Ability to speak effectively before groups of customers or employees of organization.

• Excellent written and verbal communication skills.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday

• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Working Conditions:

• Cubicle working environment

• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand

• Under 1/3 Time

• Walk

• Under 1/3 Time

• Sit Over 2/3 Time

• Use hands to finger, handle, or feel

• Over 2/3 Time

• Reach with hands and arms 1/3 to 2/3 Time

• Climb or balance None

• Stoop, kneel, crouch or crawl Under 1/3 Time

• Talk or hear over 1/3 to 2/3 time

• Taste or smell None

• Other

• None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

Use your current and previous experience to find new opportunities on the road to success. At Suddath, we're committed to helping our employees flourish and reach new heights.