Customer Service Coordinator

Come work with us! Savage has been designated by USA Today as a Top Workplace and also received recognition as a Military Friendly Employer and a Top Company for Women to Work For in Transportation.

Our coordinators come to Savage for the challenge, growth and focus on safety, but they stay because of the outstanding culture that exists here. Our company was founded on processing and transporting materials for our customers. We understand and respect our Team Members as the lifeblood of what we do. Team Members are encouraged to find a better way and are enabled to "do things they never dreamed possible".

These are just a few of the benefits you can expect from working with Savage:

• Excellent Medical, Dental, and Vision Insurance

• 401k with match

• PTO and paid Holidays

• Outstanding Culture

• Wellness Activities

• Team member Discount Program

What you will be doing

• Manage customer orders and inventory systems

• Answering phones and assisting with customer needs

• Enters customer orders and rail car shipments in inventory

• Insure all rail cars Inbound and Outbound inspections are completed

• Scaling trucks in and out for load weights

• Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist, Truck Departure Checklist)

• Preparing load schedule for next day's loads

• Enter heating charges in inventory systems

• Provide Safety Briefing to new drivers, vendors and visitors

• Contacts carriers to schedule pick up times for next day's loads

• Follows company/customer policies and procedures (i.e. internal controls, record retention, verification, etc.)

Requirements of a successful Coordinator

• Ability to follow directions (written and verbal)

• Attention to detail, self-motivated, and good organizational skills

• Ability to multi-task

• Knowledge of MS Office Suite to include Word, Excel, and Power Point, Outlook

• Anticipates customer needs

• Excellent customer service skills

• Identify problem areas with customers and work with manager to develop a resolution

• Conducts themselves in a professional manner at all time

• High School Diploma or GED equivalent

Here are some of the physical requirements of this role

• Coordinator will work on-site

• Must be able to sit for long periods of time

Additional Information:

• A complete job description is available upon request

• Savage is an Equal Opportunity Employer and maintains a drug-free workplace

• California Residents Job Application Privacy Notice

https://savageco.com/careers/california-residents-job-applicant-privacy-notice/

Other details

• Job Family Skilled Player

• Pay Type Hourly

• Max Hiring Rate $19.00

Apply Now

• Richmond, VA, USA