Customer Service Coordinator Intern

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone- you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.

Mondelēz International was recognized as one of the Top 100 Intern Programs in the US in 2023.

Function Job Description

Customer Service & Logistics (CS&L) is where you'll integrate our end-to-end demand-driven supply chain. Working "from shelf to field," you'll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

The Customer Service Coordinator Intern is the primary point of contact for order management activities with internal and external stakeholders. The primary responsibility is to ensure accuracy and timeliness of sales orders by coordinating activities with groups including but not limited to B2B, Sales Services, Forecasting, Product Supply, Financial Services, and the External Customer.

Main Responsibilities:

• Accountable for focus on customer relationships with an emphasis on ensuring on-time delivery and accuracy of quantities and pricing.

• Requires the ability to exercise independent thinking to meet the demands of customer service.

• Manage the coordination of distribution, Inventory Replenishment and Transportation for a seamless process to the customer.

• Provide updates and communications as required. Send cuts reports to stakeholders with root cause analysis.

• Handle accounts that are deemed as high volume or needing special attention.

• Schedule receiving appointments where applicable.

• Observe promo calendar to understand customer future needs, working with supply and demand teams to ensure orders fill in full and track post event results.

• Maintain and update customer profiles for ease of information access.

Requirements and Preferred Qualifications

• Pursuing a Bachelor's Degree in: Supply Chain, Supply Chain Management, Operations, Business Administration.

• Currently pursuing an undergraduate degree with a preferred expected graduation date between December 2024 and May 2025.

• Must live in or near the Wilkes Barre, PA area (housing or transportation will not be provided for this opportunity).

• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Mondelēz International (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status.

The ideal candidate displays some of the following characteristics:

• Strong leadership potential and student leadership experience.

• Excellent communication skills and resilience.

• Adaptable, with interpersonal savvy and engaged in diverse extracurricular activities.

• Demonstrating a growth mindset, agility, integrity, and a vision for the future.

• Strong cognitive abilities, willingness to learn, and data pattern recognition.

• Driven, curious, and ready to make a positive impact.

Compensation

• The expected compensation weekly pay ranges for interns is $900 - $1,150.

• Compensation rates for Summer Interns is pre-determined and non-negotiable.

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type

Intern (Fixed Term)

Interns

Early Careers