Customer Service Coordinator

Illinois Tool Works Minneapolis , MN 55415

Posted 4 months ago

Job Description:

Customer Service Coordinator - Minneapolis, MN

Due to continued growth, Hobart Service is looking for an experienced Customer Service Coordinator to join their team at their Minneapolis, MN location.

Who are we?

Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, and Respect.

This position is based in Minneapolis, MN under close direction of a Branch Manager. The selected candidate will perform a variety of duties associated with the customer call intake functions in order to provide prompt and efficient service to our customers. There will be frequent contact with Branch employees and constant contact with customers, requiring courtesy and tact to establish and maintain good customer relations.

General Duties:

  • Answer incoming telephone service requests and log customer service calls with all pertinent information in system.

  • Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.

  • Schedule Preventative Maintenance Inspections.

  • Follow up on completed service calls to verify customer satisfaction and promote service contracts.

  • Print out and mail invoices

  • Do 3rd party billing

To be considered for this exceptional career opportunity you must have at least the following:

  • Accredited High School diploma, Business or trade school or GED

  • 1-2 years of experience

  • Excellent phone and communication skills.

  • Must be an organized, detail oriented individual, able to multi-task in a fast paced environment.

  • Computer Skills:
    Microsoft Office products excel, Word, Outlook

Why work for us?

  • Competitive pay

  • Great insurance options with low premiums

  • Paid vacation and holidays

  • 401K with company match

  • Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Coordinator

Quality Tech Services, LLC

Posted 4 months ago

VIEW JOBS 7/18/2019 12:00:00 AM 2019-10-16T00:00 Customer Service Coordinator Ideal Candidate Profile QTS is currently seeking an energetic, responsive and well-organized full-time Customer Service Coordinator. This position will be responsible for being the primary customer service contact and resource for existing customer products and product line extensions, providing a range of services covering all aspects of the Customer Service Coordinator role. Customer Service Coordinator Job Summary Customer Management Responsibilities * Work closely with sales to manage all customer interaction with QTS. * Coordinate customer supplied or purchased inventory. * Provide project coordination on existing customer products and product line extensions. Customer Support * Assist engineers, buyers, production, shipping, finance, and sales with customer requests, requirements and priorities. Other as specific to the position * Assist sales with obtaining quote information, creating and delivering quotes. * Other duties as assigned. Customer Service Coordinator Skills and Experience * High School Diploma, Bachelors in related field preferred. * 2-10 years of experience in customer service field/purchasing/planning. * Customer service experience and purchasing experience. * Clear, effective communication skills (verbal and writing). * Previous experience with an ERP system software. * Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher) * Ability to work in a team environment. * Ability to prioritize and multitask. What Is It Like to Work for QTS? At QTS, we are passionate about quality as the services we provide have a direct impact on the quality of life for others and we pride ourselves on our culture and work environment. Here are some of things that employees have said about working at QTS: * "I would describe my coworkers as kind and friendly." * "... I interned at QTS, then I went back to school... I was brought on as a shared service engineer, then I moved into a role with more customer interaction associated with it. All in all, a good fun ride so far and I can't wait to keep it going!" * "Three words that I would use to describe QTS's culture are: Respectful, Fast-paced, and Fun!" We encourage you to explore the many opportunities that Quality Tech Services could offer you as an employee and as a valued team member. QTS Benefits: As a Cretex Medical company, QTS offers a full benefit package to its employees. Benefits include medical, dental, vision and life insurance options. You are also automatically enrolled in Cretex's 401(k) retirement plan and the Cretex Profit Sharing Retirement Plan and are eligible for paid time off and short-term disability and long-term disability insurance. You can also take part in our Health and Wellness program for potential discounts in health premiums! QTS also offers company specific benefits, such as: * Casual Fridays * Free Parking * Donut Fridays * Annual Picnic * Holiday Party * Volunteer Opportunities * Training and Development opportunities * Tuition Reimbursement * Annual Flu Vaccination Clinics Quality Tech Services, LLC Minneapolis MN

Customer Service Coordinator

Illinois Tool Works