Customer Service Coordinator

Illinois Tool Works Minneapolis , MN 55415

Posted 4 months ago

Job Description:

Customer Service Coordinator - Minneapolis, MN

Due to continued growth, Hobart Service is looking for an experienced Customer Service Coordinator to join their team at their Minneapolis, MN location.

Who are we?

Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, and Respect.

This position is based in Minneapolis, MN under close direction of a Branch Manager. The selected candidate will perform a variety of duties associated with the customer call intake functions in order to provide prompt and efficient service to our customers. There will be frequent contact with Branch employees and constant contact with customers, requiring courtesy and tact to establish and maintain good customer relations.

General Duties:

  • Answer incoming telephone service requests and log customer service calls with all pertinent information in system.

  • Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.

  • Schedule Preventative Maintenance Inspections.

  • Follow up on completed service calls to verify customer satisfaction and promote service contracts.

  • Print out and mail invoices

  • Do 3rd party billing

To be considered for this exceptional career opportunity you must have at least the following:

  • Accredited High School diploma, Business or trade school or GED

  • 1-2 years of experience

  • Excellent phone and communication skills.

  • Must be an organized, detail oriented individual, able to multi-task in a fast paced environment.

  • Computer Skills:
    Microsoft Office products excel, Word, Outlook

Why work for us?

  • Competitive pay

  • Great insurance options with low premiums

  • Paid vacation and holidays

  • 401K with company match

  • Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.


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