WELCOME TO SHERWIN-WILLIAMS
Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.
SUMMARY OF POSITION: This position is the internal sales "expert" for a facility, handling customer inquiries and determining their product needs. This position supports the growth of our business through supporting current and potential customers through handling customer inquiries and determining their product needs.
o Handle customer inquiries via telephone by providing accurate information regarding products and product applications and process telephone orders accordingly
o Assist customers by determining needs and presenting appropriate products and services
o Establish and maintain accurate customer work order files and formulas.
o Record information on appropriate forms for proper completion of orders and requests
o Ensure sales transactions are completed accurately
o Operate the POS for all types of transactions
o Ensure merchandise has been processed through POS or recorded on manual POST form prior to merchandise leaving the Facility
o Ensure customers' quality and service expectations are met
o Communicate all customer complaints to manager to ensure a quick and accurate resolution
Achieve >/= sales/FTE vs. last year.
Achieve passing audit score by following Company Policy and Procedures.
o Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies
Act as liaison between customer, sales rep, and store staff
Document and refer potential wholesale leads to manager and/or sales rep
Follow pricing guidelines when quoting customers
Obtain necessary information to open an accounts or to charge an existing account
Provide input regarding inventory levels in the warehouse/stockroom
o Ensure product is available to fill customer orders
o Locate out-of-stock items as necessary
o Identify facility problems and make recommendations
Assist in making deliveries and warehouse duties as required
Assist in physical inventory
Other duties as assigned
Prefer a bachelor's degree in a business-related field.
High school education or equivalent is required.
Ability to work all scheduled hours as needed.
Must have previous selling experience and strong customer relations skills.
Must be able to retrieve material from shelves and lift and carry up to 50 lbs. on occasion.
Employee must be able to operate a computer and communicate via the telephone.
Must be able to operate a hand truck and/or material handling equipment.
Employee must have a valid driver's license.
Must be able to distinguish one or more chromatic colors.
Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
Must be legally authorized to work in country of employment without sponsorship for employment visa status.
Who we are -
At Sherwin-Williams, we're proud of the company we keep our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.
Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.