Customer Service Coordinator I

Job Title: Customer Service Coordinator I Job Location:

Tarboro, NC (Onsite) Job Duration: 4 Months (Possible of extension) Day to Day Responsibilities: " Handle incoming high order volume received via phone and email. " Handle high volume of Case Management related to inquiries and orders in SalesForce.com " Interact daily with internal/external contacts using multiple systems to ensure accurate information. " Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information. " Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases. " Assist with complaints processed by the Complaint team. " Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. " Follow up with New Accounts team on necessary account set up changes. " Responsible for ensuring 100% follow-up to customers internally and externally. " Attend Product/Technical training as scheduled. Hours of work/work schedule/flex-time: " Monday through Friday, 8 hour/day between the hours of 8:00am and 6:00pm Required Education: " High school graduate or equivalent. Required Years and Area of Experience: " 2 years of cross functional commercial or customer service experience.

Required Skills: " Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity. " On time attendance. " Excellent professional verbal and written communication skills " Proficiency with Word, Excel, E-mail, Web. " Can type at a 50-WPM average. " Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution. " Ability to meet or exceed Department Metrics. " Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement. Desired Experience / Qualifications / Skills: " Experience in the Life Science industry or related field. " Experience with PeopleSoft Order Management or a comparable system. " Experience with SalesForce.com case management. " Call center experience. Soft Skills: " Ability to work independently in a team environment and easily collaborate when necessary. " Positive, enthusiastic and high energy. " Dependable, committed, reliable and high work ethic.