Customer Service Coordinator

Eternity Flooring Solution Los Angeles , CA 91331

Posted 1 month ago

Customer Service Coordinator is responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with Eternity Flooring policies and procedures and offer consistency in service delivery. You will be training and oversee the work of every member of your team, assist them in resolving customer complaints, improving customer service, and maintaining satisfied customers.

To be successful as a Customer Service Coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the Eternity Flooring. You should motivate your team and offer incentives for positive customer feedback. An exceptional Customer Service Coordinator will possess outstanding product knowledge and instill this value in the team in order to achieve success.

DUTIES AND RESPONSIBILITIES:

  • Lead a team of employees and offer excellent customer service.
  • Maintaining compliance with policies and procedures.
  • Displaying extensive product knowledge.
  • Overseeing the work of every employee in your team.
  • Promoting the vision of the organization and motivating the team to perform at their best.
  • Monitoring and collecting information regarding employee attendance, tardiness, break logs, and vacation requests for manager review & approval.
  • Reporting positive and negative employee performance to management and recommending appropriate actions.
  • Assisting management by contributing to employee performance reviews
  • Conducting quality assurance surveys with customers and reporting findings to the staff.
  • Handling customer complaints brought to your attention.
  • Training new employees and conduct regular training sessions with the team.
  • Functioning as a member of the customer service team by dealing directly with the customers either through telephone, electronically or even face-to-face. This includes but is not limited to processing and releasing orders, returns, and payments.
  • Responding promptly to the customer inquiries in order to resolve them
  • Obtaining and evaluating all appropriate information needed for handling the inquiries and complaints with regard to the products and services.
  • Performing the customer verifications and processing orders, applications, forms and requests
  • Communicating and coordinating with the several internal departments
  • Work closely with A/R department - Submit daily forms/logs (check/credit card/ACH), perform and prepare cash/check deposits when needed, monitor petty cash, and resolve open COD orders daily
  • Performs other duties as assigned by management.
  • Requirements

    QUALIFICATIONS:

  • High school diploma, general education degree or equivalent
  • Minimum of 2 years customer service experience required
  • Supervisory experience
  • Knowledge of the flooring industry is a plus
  • Experience with NetSuite is a plus
  • SKILLS:

  • Highly organized and responsible in nature.
  • Great presentation skills.
  • Great decision making and communication skills
  • Excellent leadership qualities
  • Ability to deal with the customers effectively
  • Benefits

    PTO/Vacation/ Holidays/Health/Dental/Vision

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    Customer Service Coordinator

    Eternity Flooring Solution