Northwest Nazarene University Nampa , ID 83651
Posted 2 months ago
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Job Type
Part-time
Description
NORTHWEST NAZARENE UNIVERSITY
CENTER FOR PROFESSIONAL DEVELOPMENT
Customer Service Coordinator - Center for Professional Development
Description of Position
Working within the NNU Center for Professional Development (CPD), the Customer Service Coordinator for CPD is responsible for responding to student and stakeholder inquiries and supporting student requests for information and help. The Customer Service Coordinator for CPD also performs consistent office tasks and supports office projects.
This position is an hourly part-time position and reports to the Center for Professional Development Director. The position will begin August 2024.
Essential Functions
Serves as the primary individual to answer phones, take messages, and manage emails for the Center for Professional Development.
Monitors and responds to online chat inquiries as needed.
Responds to student inquiries by providing account and course information and offering the needed support (e.g., logins and drops).
Places and monitors student book orders.
Processes and disseminates course evaluations.
Distributes discount codes to students.
Pulls and emails the daily registration report to third-party providers.
Monitors, orders, and dispenses internal office supplies.
Performs other duties and projects as assigned.
Requirements
Minimum Qualifications
High school diploma
Work under own initiative to facilitate effective and meaningful team efficiency
Strong organization skills and detail orientation
Time management skills: able to prioritize workload and projects, and to adjust priorities
Excellent oral and written communication skills
Strong computer skills and ability to learn new systems
Work well within a team-oriented environment
The University requires that all candidates be Christians (preferably in the Wesleyan tradition), and must be comfortable with, in agreement with the mission and lifestyle values of NNU
Preferred Qualifications
Associate or bachelor's degree in business or related field
One to three years general business experience
Compensation
Salary determined by the educational background and experience of each applicant. Full-time personnel offered access to a benefits package including health, vision, and dental insurance for employee and family, life and disability insurance, flexible spending plan, tuition benefits, annual leave, sick leave, opportunities for professional development, and a retirement program.
Application Process
To be considered for this position, a complete application must be received, including all of the following:
Letter of interest
Application form
Resume
Responses to the NNU Christian Mission
Two reference letters from professional associates
Letter of reference from current pastor
Northwest Nazarene University