Customer Service Consultant (Las Vegas, Nevada (Us-Nv), US)

Burberry Las Vegas , NV 89134

Posted 2 months ago

INTRODUCTION

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

JOB PURPOSE

Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.

RESPONSIBILITIES

  • Delivering World Class, Luxury Customer Service:

  • As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.

  • You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.

  • By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.

  • You will use your empathy and intuition to anticipate and understand customers needs, persevering to resolve service or product related issues with specialist after-sales knowledge

  • You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue

  • You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.

  • You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.

  • Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working

  • Accurately record customer details using computer based and paper based systems where necessary.

  • You will ensure to operate in accordance with Burberrys approved policies and processes, and in line with Company procedures to minimise loss.

  • Carry out any additional duties as directed by the management team.

PERSONAL PROFILE

Excellent verbal andwritten English language communication skills are essential, plus at least one or more of the following languages:

  • French

  • German

  • Spanish

  • Portuguese

  • Russian

  • Mandarin

  • Possess a genuine passion for delivering world class customer service.

  • Demonstrable experience in front line customer service role, ideally within Contact Centre environment.

  • Passionate about delivering a sensational customer experience.

  • Able to work collaboratively.

  • Excellent verbal and written communication skills.

  • Strong problem solving capability.

  • Team player.

  • Robust and confident.

  • Organised and able to multi task.

  • Be available to work flexible shifts.

  • Demonstrates initiative through proactive approach.

  • Demonstrates a positive attitude

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Las Vegas West Relationship Banker Bank Of America West Las Vegas NV

Bank Of America Corporation

Posted 3 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Job Description: Relationship bankers (RBs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. RBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed. Primary Responsibilities: * Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies * Work with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs * Open deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans) * Quote rates, terms and programs for loan customer requests * Respond to customer inquiries and concerns, creating customized solutions * Recognize and refer cross-sell opportunities * Refer opportunities to appropriate specialist * Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth * Ensure the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer's banking, small business, mortgage and investment needs) * During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures * Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy * Proactively manage risk in every business, product and service transaction leveraging available tools Required skills: * Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients * Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment * Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forth * Actively use and leverage current technologies to better understand the technology solutions available to improve our customers' financial lives * Ability to learn and understand technology to assist customers with self-service needs * Apply strong critical thinking and problem-solving skills to meet customers' needs * Available to work weekends and/or extended hours as required to run the business * Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements * Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives * Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.) * Excellent oral and written communication skills with strong influencing skills * Pass relationship banker pre-employment assessment * Bilingual (fluent verbal and written) skills where applicable * Ability to engage customers for long periods of time * All relationship bankers must be certified in the requirements of the role. The certification process will be designed to validate associates' proficiency, meaning their ability to perform the critical job tasks and demonstrate the key "how" behaviors. Desired skills: * One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals * Six months of cash handling experience * Bachelor's degree or business relevant associate degree (examples: business management, business administration, finance) * Financial/Banking center experience Posting Date: 11/15/2018 Location: Las Vegas, NV, BANK OF AMERICA WEST BC, 6900 Westcliff Dr, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Las Vegas NV

Customer Service Consultant (Las Vegas, Nevada (Us-Nv), US)

Burberry