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Customer Service Consultant I (Seasonal)

Expired Job

The Gap Rocklin , CA 95765

Posted 2 months ago

Join our team and enjoy a 50% discount at our family of brands.*

  • Applicable to regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.

Our past is full of iconic moments but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.

Walk-In Interviews every Mon, 9am-3pm;

Tues. & Wed. 9am to 7pm.

Together we elevatethe everyday, creating products and experiences that inspire the individual inall of us. We do more than sell clothes. We're a brand with a heart, aculture of family. We value people who lean in, take initiative, and feelempowered. Come grow with us.

Reasons to love workingfor Gap Inc.

  • Generous Employee Discount

  • Flexible Schedules

  • Opportunity to Transition into Regular Employment

  • Competitive Wages plus Incentives to Win GiftCards, Prizes and Opportunities to Earn Bonus Pay!

We are seeking passionate,service-oriented Seasonal Customer Service Consultants to:

  • Demonstrate exemplary customer service skills over the phone in every interaction.

  • Ensure timely, first-call resolution with customers.

  • Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources.

  • Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills.

  • Utilize effective time management and prioritization skills.

Skills & Knowledge:

  • Ability to work in a fast-paced phone environment with professionalism, courtesy and tact.

  • Excellent oral, written and interpersonal communication skills.

  • Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools.

  • Fluency in Windows Operating Systems and Microsoft Office tools.

  • Bi-lingual skills a plus.

Minimum Education & Experience:

  • High School Diploma or GED equivalent.

  • Minimum 6 months of customer service experience.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.


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Customer Service Consultant I (Seasonal)

Expired Job

The Gap