Customer Service Consignment Specialist

The Company

The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.

Imerys delivers high-value-added, functional solutions to a great number of sectors, from processing industries to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations. Imerys' solutions contribute essential properties to customers' products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes.

If you want to grow your skills and develop your career, find out more at www.imerys.com

The Position

Customer Service Consignment Specialist

Job Summary

Summary:

This position is responsible for all activities associated with the creation, analysis, audit and reconciliation of inventory requests. This role will create and support existing and new customer implementations via EDI, AX and SAP. Develop and implement a process to ensure that the requirements of Imerys business plans are met. This position must also meet the inventory objectives of Imerys and its offsite warehouses while maintaining profitable company inventory levels and inventory turns to meet required customer service levels. Key customer contact to reconcile inventory, support cash collections and manage the order to cash process.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned:

• The Lead Inventory Specialist is an integral part of a cross-functional business team that manages a set of joint objectives including inventory turns, overstock, customer service levels and profitability

• Keep an accurate and up-to-date count of all active inventory

• Participate in the scheduling and organizing of yearly physical inventory to validate count of goods and materials

• Develop and implement processes to support Imerys' business objectives and promote an improve customer experience

• Work collaboratively with internal customers and teams to ensure operational efficiencies and work towards performance excellence. Report any discrepancies found during processes and quarterly audits

• Working closely with the sales team to avoid aging orders, obsolete inventory and cancellations

• Utilize basic problem-solving techniques to improve supply chain processes

• Monthly SAP/ERP reporting of onhand and system inventory

• Train and develop new employees on the inventory system and processes

Required Skills:

• Strong commitment to customer/client satisfaction

• Ability to perform with ease multiple tasks and manage time effectively

• Ability to effectively communicate in a professional manner

• Must possess excellent organization skills, pronounced judgment and decision-making abilities and be able to maintain confidentiality of information

• Ability to demonstrate strong organizational and problem- solving skills required and strong interpersonal relationship building skills

• Knowledge of SAP, ERP, Salesforce and Google Suites

Requirements of the position:

• Travel will be required

• Bachelor's Degree and/or equivalent 3 plus years of work experience

Pay Scale: $50,000.00 to $65,000.00 USD

Position Type

Full time

and

Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.