Spire Energy Birmingham , AL 35203
Date: Sep 24, 2018
Location:Birmingham, AL, US, 35203
Company: Spire Inc.
Requisition Number 5888
Location: 2101 6th Avenue North,Birmingham, Alabama, 35203
Position Type: Non Union
Number Open: 2
At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:
Living Spire Behaviors
We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
We Have Perspective: We strive to gain additional perspective about Spire's business and the ever-changing energy industry. We know that every employee plays an important role in Spire's success, and we give our best to better understand how to help move the company forward.
Spire is seeking a Customer Service Coach to work in the Birmingham, Al operation.
Manages and coordinates the daily activities of contact center agents to ensure high level of quality and productivity standards are met
Takes ownership and provides personalized coaching solutions to ensure team members deliver an effortless customer experience
Sets employee performance objectives, conducts performance reviews and implements action plans to ensure high level of performance
Collaborates with Quality Assurance & Training team to ensure consistent messaging and delivery of exceptional customer service
Oversees complex customer service issues that require leadership review
Manages staffing levels and performance to ensure corporate objectives are met
Serves as Customer Service lead on enterprise wide projects
Accesses ongoing processes and recommends solutions to improve overall customer experience
Executes appropriate decisions guided by policies, procedures and overall business plan
Ability to demonstrate the essential behaviors
Ability to lead by example in support of the Company's essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual's unique skills and perspectives
Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
Ability to make difficult decisions and communicate those decisions to others
Ability to set challenging and productive goals for the team and holds others accountable for actions
Ability to use means available to measure results and provide feedback
Ability to provide and communicate clear performance objectives
Ability to define roles/responsibilities, motivate and set strategy
Ability to understand and use technology
Education and experience:
Certificates, licenses, registrations:
Work is normally performed in a shared office environment
Typically, 8 hours a day, Monday through Friday. Occasional after- hours work may be required.
Occasional travel to other parts of State and Company.
Spire accepts online applications through our career site at jobs.spireenergy.com
Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.
We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.
Job Location: Birmingham
Job Segment: Quality Assurance, Business Process, Customer Service, Technology, Management