Answers questions and establishes utility service for customers within the guidelines of Augusta-Richmond County ordinances and department policies and procedures. Reports to the Customer Service Supervisor or other designated person. Works with co-workers, the public, and employees to provide operational support. Performs all other duties as assigned.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Answers telephone calls, accepts complaints, provides information, resolves problems, and opens and sorts mail.
Makes arrangements for partial payment of customer accounts and adjusts customer bills.
Accepts and reviews new utility contracts, inputs into the computer, and maintains contract and reconnection files.
Processes reconnections, disconnections, service transfers and generates duplicate bills.
Answers customer calls and walk-in requests for service.
Uses CIS billing software to research customer complaints.
Sets up new customers in CIS system.
Researches inconsistencies in readings and billings.
Creates work orders for partial payments and customer adjustments as authorized by supervisor.
Corrects address changes on returned mail and re-mails to new address.
Scans account documents.
Assists cashiers with incoming mail.
Education: High School diploma or GED
Experience: One (1) year of experience providing customer service to the public in person and by telephone.
Considerable knowledge of proper office and clerical procedures.
Familiarity with Augusta-Richmond County ordinances and department policies and procedures.
Proficiency in interpersonal relations and mathematics.
Mastery of operating standard office equipment, computer, and a two-way radio.
Demonstrated ability to work independently.
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Positions in this class typically require: walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing and repetitive motions. Work is performed in an office setting.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Disclimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
City Of Augusta GA