Customer Service Claims Representative - Springdale, AR

CRH Bethel Heights , AR 72764

Posted 3 months ago

Job ID: 315558

Non-Exempt

MoistureShield, a CRH company, is a division within Oldcastle APG. MoistureShield has pioneered the use of recycled polyethylene plastic in the manufacture of composite building materials. With its constantly evolving portfolio of patented and proprietary recycling technologies, MoistureShield has been widely recognized as a leader in resource conservation innovation and received the EPA Award for Environmental Excellence for its process of converting scrap plastic to composite outdoor decking.

Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Essential Duties and Responsibilities

  • Promptly answers and logs phone calls, e-mail, and mail, in a professional and courteous manner

  • Assists new and existing customers, pre-sale and post-sale, with product related questions, including availability, installation, technical specifications, general maintenance and warranty

  • Strives for outstanding performance, positive attitude, team play, communication, planning, organization, quality, productivity, job knowledge, reliability, creativity, and initiative, interpersonal relationships, and judgment

  • Maintains a good, professional working relationship with superiors, peers, subordinates, and other department managers and personnel and maintains a positive environment of working conditions which includes professionalism, ethics, attitude, safety, quality and adherence to policies and procedures

  • Reliable attendance is crucial to effectively execute all duties

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education

  • High school diploma or equivalent or an equivalent in related experience

  • Detailed oriented

  • Good with basic math

  • Skilled in Microsoft Office suite

  • Good organizational and problem-solving skills

  • Experience with a multi-line phone system

  • Attention to detail

  • Pleasant phone personality

  • Ability to multi-task

Physical Environment

  • Ability to sit for extended periods of time

  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer

  • Bending and some lifting

  • Extensive writing and phone and radio use

  • Tasks can be very repetitive

What CRH Americas Offers You

  • Highly competitive base pay

  • Comprehensive medical, dental and disability benefits programs

  • Group retirement savings program

  • Health and wellness programs

  • A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

MoistureShield, a CRH company, is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date Posted: Jul 27, 2021

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Customer Service Claims Representative - Springdale, AR

CRH