Customer Service Center Representative

Come Work with Us!

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: ComplyRight, a division of Taylor Corporation, is looking for a Customer Service Center Representative to join our call center team in Pompano Beach, FL!

Your Responsibilities:

• Assist customers regarding new and existing orders via telephone, email and web tickets

• Develop product/compliance expertise to effectively assist customers

• Accurately enter order information following detailed order-entry procedures

• Answer questions on pricing, order status, inventory, and more.

• Support & consult with the customer to provide recommendations and solutions.

• Document and own follow-up on customer issues or requests that require further investigation to resolve

• Communicate effectively with supervisor/team to ensure high quality and timely expedition of customer requests

• Perform other duties as assigned

Your Schedule:

• Monday

• Friday from 8:30am

• 5pm ET; some Saturday's and overtime scheduled during peak season (Aug

• Jan)

• This role will be in-office at the Pompano Beach location on Monday and Tuesday and will be remote Wednesday

• Friday

You Must Have:

• A high school diploma or GED and 1+ years of experience in a customer service related field

• Proficient Microsoft Office experience

• Strong communication, multi-tasking, attention to detail and analytic problem-solving skills

• Ability to work well independently as well as in a team environment

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.