Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens! Our Smart Buildings help to create efficient, safe, responsive and responsible environments - and so, we are creating perfect places. We're looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?
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At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Siemens Smart Infrastructure
What you will do for Siemens Smart Infrastructure:
As a Technical Customer Service Center Coordinator, you will coordinate normal and after hours dispatch and documentation of all emergency calls that come in for Retail Commercial Services & Support. In addition, you will provide support functions for several offices aiding in meeting customers' needs during critical times to ensure performance demands. All successful individuals must be willing to work alternating weekly work schedules within the anticipated hours of 10:00 AM to 7:00 PM (2nd shift) which may include weekend days as scheduled. You must have the ability to cover additional alternate days/schedules to meet department needs.
Successfully coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines in order to achieve targets. Provide support, information, prioritization and coordination of assignments for field service personnel for emergency service dispatch and national / enterprise account call handling. Serve as the main point of contact for all service customers. Ensure all service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up action whenever vital. Utilize process documentation. Update and advise all call handling and special services process documentation deficiencies and follow processes to maintain quality completion of all work.
High school diploma, state-recognized GED, or state recognized high school proficiency exam required; technical school or Associate's degree preferred
Experience in customer service call handling, dispatching and service response in a related technical industry; military background; 3+ years preferred
Proactive with strong customer satisfaction and service focus
Excellent organizational, interpersonal and verbal & written communication skills
Knowledgeable in Microsoft Office, PC and business software systems (i.e. SAP)
Strong typing skills
Knowledge of HVAC Controls Concepts (Mechanical & Automation) preferred
Bilingual (Spanish or French) preferred
Ability to work during times of high call processing activity and time constraint demands
High learning aptitude
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future.
Competitive salary based on qualifications
Health, dental, and vision plans with options
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Overtime, on-call pay, and company uniform and vehicle for eligible positions
#LI-POST Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Job Type: Full-time
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