Customer Service Center Coordinator - 3Rd Shift - Building Automation, Fire Alarm And Security Systems - Irving, TX

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds.

Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.

Customer Service Center Coordinators handle normal and after-hours dispatch and documentation of all emergency calls that come in for Retail Commercial Services & Support. In addition, you will provide support functions for several offices to meet customers' needs during critical times to ensure performance demands.

All successful individuals must be willing to work alternating weekly work schedules within the anticipated hours of 6:00 PM - 6:00 AM which may include weekend days as scheduled. You must have the ability to cover additional alternate days/schedules to meet department needs. Overtime is compensated including a 10% shift differential.

As a Customer Service Center Coordinator, you will:

Successfully coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines in order to achieve targets. Provide support, information, prioritization and coordination of assignments for field service personnel for emergency service dispatch and national / enterprise account call handling.

Serve as the main point of contact for all service customers. Ensure all service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up action whenever vital.

You will make an impact if you have the following qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED

• Experience in customer service call handling, dispatching, and service response in a related technical industry or military background

• Knowledgeable in Microsoft Office, PC, and business software systems (i.e. SAP)

• Strong typing skills

• Ability to work during times of high call processing activity and time constraint demands

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate Degree

• 3+ years of experience in customer service call handling, dispatching and service response in a related technical industry

• Knowledge of HVAC Controls Concepts (Mechanical & Automation)

• Bilingual (Spanish or French)

You'll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

• The pay range for this position is $33,810 - $57,960. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society.

Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

#LI-KS1#LI-Remote Customer Service

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.