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Customer Service Care Guide

Expired Job

Randstad Tempe , AZ 85280

Posted 2 months ago

Customer Service Care Guide

job details:

  • location:Tempe, AZ

  • salary:$17 per hour

  • date posted:Friday, October 5, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_691795

  • questions:Madelaine.cerda@randstadusa.com602-274-0224

job description

Customer Service Care Guide

Are you looking for an opportunity to help people in the healthcare industry? Randstad may have a great opportunity for you. Our client in Tempe is looking for customer service representatives to join their new facility right near ASU. The customer care representative will help navigate the complexity of the healthcare system. The ideal candidate will facilitate the coordination of care for outpatient, ER, and home care services to name a few.

Responsibilities:

Communicate with geo-specific members via inbound/outbound phone or secure messaging

Answer questions and resolve issues related to topics such as claims and billing

Participate in special projects to improve our member experience

Listen to members comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction

Working hours: 6:00 AM - 5:00 PM

Skills:

  • You are passionate about changing the healthcare experience for our members

  • You are energized by helping people and seeing the positive impact of your efforts

  • You enjoy working in a collaborative environment

  • You are open-minded, flexible, positive, comfortable with ambiguity, and most importantly, compassionate

  • You are self-aware and are comfortable giving and receiving feedback

Education:

Bachelors

Experience:

Experienced

Qualifications:

Bachelor's Degree or 3 years of relevant experience is preferred

Prior healthcare or service experience is a plus but not required

Bilingual (English/Spanish) a plus

If you're looking for your next career with an awesome company offering a casual dress code and a great working environment please respond to with your updated resume. Our client is looking for people with various background from call center, to health care, to restaurant experience, to recent graduates.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


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Customer Service Care Guide

Expired Job

Randstad