Customer Service

JOB TITLE: Customer Service / Sales Associate EMPLOYER:

AutoFit Inc.

DEPARTMENT: Sales REPORTS TO: Sales Manager CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES: Providing a superior customer service experience to all walk-in contact and phone contact customers Generates and develops new business to meet specified production goals.

Maintains and nurtures existing client relationships. Responds to all inquiries and requests in a timely and professional manner. Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.

Possesses and maintains thorough knowledge of auto body parts and automotive industry product information. Performs other related duties as assigned by management. CUSTOMER SERVICE QUALIFICATIONS:

High School Diploma/GED equivalent required. Bilingual, in English, and Spanish. Customer service background.

Prior automotive experience and knowledge of automotive parts preferred. Must be a self-starter and proactive. Commitment to excellence and high standards.

Excellent written and verbal communication skills. Good judgment with the ability to make timely and sound decisions Creative, flexible, and innovative team player Strong organizational skills; able to manage priorities and workflow. Proficient in Microsoft Office.

CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand and walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to use a keyboard Occasionally required to lift/push/carry items up to 50 pounds CUSTOMER SERVICEJOB TYPE: Full-time Commission CUSTOMER SERVICE SCHEDULE:

Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM Require working some Saturdays. CUSTOMER SERVICE PAY: Hourly wage and commission CUSTOMER SERVICE BENEFITS Health insurance Vision insurance Dental Insurance Accident Emergency Treatment Benefit PTO, sick days, and vacation days 401K