Customer Service Asst

Position Title: Customer Service Asst

Employee Classification: Customer Service Asst

College/Division: Student Success & Enroll Management

Department: 520700-COUNSELING AND STU DEV CTR

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: $15.45

Appointment Full-time Equivalency: 1.0

Exempt or Non-Exempt: Non-Exempt

Summary: Join our team!

Classification Summary:

Serves as a first line contact and provides a range of routine customer service and support to internal and external customers for one or more functional areas of the University. Provides reception service, answers basic questions, provides standard policy/procedure and performs routine problem resolution or referral on matters pertaining to the functional unit.

Reviews, processes and routes a wide range of incoming documents related to the functional services provided by the unit. Ensures customer satisfaction by responding to questions, providing information and coordinating customer needs with other functional areas as needed.

Classification Standard Duties:

Assists and advises customers verbally and in writing in the utilization of services, facilities, and/or equipment for the functional area. Oversees and coordinates the collection of documentation submitted by customers.

Provides routine information and support to customers of services, schedules activities, answers questions, and resolves or refers day-to-day problems and concerns. May schedule work assignments in order of priority and date received. Researches information, compiles results, gathers and computes various data.

Resolves customer requests for adjustments of the services offered by the unit.

Reviews monitors, and processes all correspondence to and from customers; coordinates the submission of periodic reports for the unit; initiates/processes work orders for products and services; and follows up with customers on outstanding requests. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency

Required Education:High School diploma or GED certificate.; Required Experience:Two (2) years of experience related to the standard duties as outlined.; Equivalency:Completion of a post-secondary degree or certificate may substitute for years of experience.; Required Certification/License:

Knowledge, Skills and Abilities

KNOWLEDGE:Knowledge of principles and processes for providing customer and personal services. Knowledge of phone ettiquete.

Knowledge of basic cash management procedures. Inventory management practices and safety procedures as applicable to the job.; SKILLS:Effective communication and basic instructional skills. Strong interpersonal skills, flexibility, and customer service orientation.; ABILITIES:Ability to prepare routine administrative paperwork.

Ability to read, sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Ability to safely use cleaning equipment and supplies.

Job Duties and Responsibilities

To provide customer service and intake of visitors to the campus student health facility

Preferred Qualifications

Special Requirements of the Position

CPR certification within 1 year

Department Contact: Amanda Blair, 575-646-4045, agalliva@nmsu.edu

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule:

Working Conditions and Physical Effort

Environment: Work is performed in an interior medical/clinical environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

Recruitment Summary

We are New Mexico's land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference.

We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico's 33 counties, 12 research and science centers, and through distance education.

NMSU Main Campus

Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.

Doña Ana Community College

Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.

Alamogordo Campus

Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated "on the hill" above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.

Grants Campus

NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

Special Instructions to Applicants

The electronic application is the official document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

EEO Statement

NMSU is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. NMSU is an equal opportunity and affirmative action employer.