Customer Service Associate/Receptionist - PRN

Ranken Jordan is the country's first pediatric bridge hospital. Inpatients and outpatients with complex medical conditions, injuries and illnesses come to our one-of-a-kind facility from throughout the region to get better faster and prepare for the transition back to home.

A Peek Behind the Room Divider:

• Founded in 1941 by Mary Ranken Jordan who implored her staff to "...consider the children, first, in all that we do." These words still guide every employee, every day.

• Our guiding mission is to help kids and their families' transition from hospital to home. That means we practice world-class pediatric medicine to treat the symptoms but we also train parents and caregivers to provide a high-level of care at home so patients continue to progress after discharge

• "Care Beyond the Bedside" means that our kids receive their therapies and rehab away from their rooms and out of their beds as much as 70% of the day. The rest of the time, they are playing just being kids in our state of the art facility designed to inspire children!

• In 2002 we opened our current 34 inpatient hospital in Maryland Heights, MO. In February we are opened a 78,000 sq. ft. addition to double our inpatient beds to 60+ and expand our outpatient practice.

JOB SUMMARY:

In this role you will provide customer services hospital-wide to all customer sets (visitors, patients, students, business partners and workforce) through professional phone, computer and personal communication. Supports the visitor management process through accurate implementation of policies and procedures, electronic medical records and visitor software. Performance of other ancillary duties as assigned. Blood Borne Pathogen Exposure: No

Schedule: This position is PRN with no set hours. The reception desk is open Monday-Friday from 7am-9pm and Saturday/Sunday from 8am-8:30pm.

DUTIES AND RESPONSIBILITIES:

• Greet all customer sets (visitors, patients, students, business partners and workforce) in a courteous and professional manner.

• Provide courteous and accurate phone retrieval/transfer, timely reading and responding to emails and accurate use of Vocera to communicate with staff.

• Work in tandem with the Concierge to provide strong customer service and meeting the needs of all customer sets.

• Conduct appropriate visitor registration process and proper identification of all visitors/persons allowed in the building.

• Proficient in the use of computer software programs to support the visitor management plan.

• Provide front desk training to Public Security Officers and new hires.

• Handle sensitive information in a confidential and timely manner.

• Perform accurate reading and documentation of PPD skin tests.

• Responsible for the management, documentation and maintenance, including but not limited to: building access, lost and found, cabs, meal ordering, metering mail, copy machine and petty cash.

• Provide administrative support for routine and special projects to all service areas.

• All other duties as assigned by the Operations Coordinator.

QUALIFICATIONS AND SKILLS REQUIRED:

• HS Diploma preferred.

• Experience in Microsoft Office including Excel, Word, Access and PowerPoint.

• Ability to work as a team and independently in a fast pace environment.

• Manage multiple and changing priorities simultaneously.

• Demonstrate a high level of accuracy and attention to detail.

• One year of clerical experience preferred.

• Receptionist or customer service experience preferred.

• Multiple phone line experience.

• Word processing speed of 35-40wpm preferred.

• Crisis Prevention Intervention (CPI) Verbal Skills training required and provided at orientation.

PHYSICAL DEMANDS:

These include stooping, kneeling, crouching, reaching, grasping, pulling, pushing, standing, carrying and lifting of light loads (up to 35 lb.) as necessary.

Ranken Jordan is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

The Ranken-Jordan Home for Convalescent Crippled Children