Customer Service Associate

Walgreens Sand Springs , OK 74063

Posted 1 week ago

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.
upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Service Representative

Osage Casino

Posted 2 days ago

VIEW JOBS 1/19/2019 12:00:00 AM 2019-04-19T00:00 Overview This position is responsible for providing casino visitors with maximum guest satisfaction. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Monitors the operation of assigned e-gaming machines and participates in payout of manual jackpots in accordance with policy and procedure. * Assists in service requirements necessary in gaming machine equipment in accordance with training and control procedures. * Keeps casino floor clean and organized. * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * Six Months of previous work experience required. * Gaming, Hospitality, or Customer service work experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 20 pounds. Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino setting. Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate Osage Casino Sand Springs OK

Customer Service Associate

Walgreens