Customer Service Associate

Walgreens West Chester , OH 45071

Posted 5 months ago

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
LP Customer Service Associate

The TJX Companies, Inc.

Posted Yesterday

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different. Posting Notes: TJ Maxx Store 0413 || 7572 Voice Of America Ctr Dr || West Chester || OH || 45069 Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines. Responsibilities: * Provides prompt, courteous and knowledgeable service to internal and external customers * Engages customers, providing support and creating a positive shopping environment * Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence * Observes proper checkout procedures for customers and Associates * Communicates shrink-related concerns to Store Management and Loss Prevention * Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives. * Coordinates and executes shrink-related activities in partnership with Store Management * Supports and participates in store shrink reduction goals and programs * Promotes a culture of honesty and integrity; maintains confidentiality * Encourages Associate use of shrink reduction resources * Promotes safety awareness and supports maintenance of a risk-free environment * Follows through on commitments; accomplishes goals with minimum supervision * Adheres to all labor laws, policies, and procedures * Performs other duties as assigned Requirements: * Excellent communication skills and sound judgment * Ability to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors to accomplish tasks * Able to work a flexible schedule to support business needs * 0-2 years retail or security experience At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day—just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense. Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: TJ Maxx Store 0413 || 7572 Voice Of America Ctr Dr || West Chester || OH || 45069 Nearest Major Market: Cincinnati Job Segment: Supply, Loss Prevention, Customer Service, Operations, Security The TJX Companies, Inc. West Chester OH

Customer Service Associate

Walgreens