Customer Service Associate

Walgreens Burien , WA 98166

Posted 4 weeks ago

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Experience Associate Burien

Umpqua Bank

Posted 2 days ago

VIEW JOBS 8/23/2019 12:00:00 AM 2019-11-21T00:00 * LI-DNP Involved. Innovative. Enthusiastic. These are just a few words that describe the Umpqua customer experience associate. If you believe customer service begins with exceeding (not simply meeting) customer expectations, and you have a knack for picking up on the little clues that allow you to fulfill the customer's needs before they realize they even have the need, and you truly love your community and believe that being a teller does not stop at the front door of your bank, then this is the job for you. The right candidate does things that garner compliments on the thoughtful, unexpected ways she celebrates and recognizes others. He embraces change as an essential function of growth. The opportunity to learn excites them. And they seek out opportunities to improve everything they touch. As you can see, we're not your average bank, and we are not looking for average tellers. Functions * Deliver personalized customer service and the type of genuine care expected from your neighbor. * Tackle a variety of financial transactions ranging from check cashing to cash depositing to loan payments to counting currency and coin accurately. * Work on assignments that are semi-routine in nature (i.e. cash handling) where ability to recognize deviation from accepted practice is required. * Hold financial conversations with clients and prospects to cross-sell other bank services and refer customers to other departments, as appropriate. * Be knowledgeable of products, fees and policies and stay current on offerings -- ability to make product suggestions, with assistance. * Answer customer questions with a can-do attitude, no matter how complex or technical (and they are frequently both complex and technical). * Constantly look for ways to "WOW" customers and community members alike through all of life's changes. * Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes. * Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position. Qualifications * 1+ year(s) cash handling experience, and a track record of outstanding customer service * Strong attention to detail and the ability to proficiently preform a wide variety of tasks. * Proficiency with Microsoft Word, 10-key, and a variety of office equipment, knowledge of Excel software applications * Demonstrated sales skills, a plus * High school diploma, vocational training, or equivalent Physical Requirements and Working Conditions Work involves: * Sitting * extended periods of standing * occasional walking * lifting up to 20 pounds. No relocation offered. About Us We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank. Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing. * LI-DNP Umpqua Bank Burien WA

Customer Service Associate

Walgreens