Customer Service Associate

Walgreens Willmar , MN 56201

Posted 1 week ago

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Service Merchandiser

Acosta, Inc.

Posted 5 days ago

VIEW JOBS 3/14/2019 12:00:00 AM 2019-06-12T00:00 Overview The IMPACT Retail Service Merchandiser is responsible for representing Acosta, our clients, and our customers by effectively performing project work including, but not limited to, the proper implementation of plan-o-grams, new item placement, void corrections, stock rotation, building displays, and completing surveys and audits. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and works well in independent situations. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners. Responsibilities * Read and follow a plan-o-gram to effectively complete project work. Have a working knowledge of merchandising and retail terminology. * Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing packouts, restocks and reorders as necessary. * Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned project work. * Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship. * Report and discuss observations and issues with IMPACT Senior Area Manager/IMPACT Area Manager. * Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities. * Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work. * Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries. * Perform other duties as assigned. * Understand and follow all Acosta policies and standard operating procedures. Qualifications * At least 1 year of Customer Service experience preferred. Prior sales agent, retail and reset responsibility experience preferred * Strong demonstration of the following core competencies:Quality Commitment-Maintain quality standards that meet and/or exceed expectationsDetail Oriented- Ensure work accuracyCustomer Service-Provide a level of service to customer concernsCommunication Skills-Ability to communicate effectively * Must be comfortable utilizing Technology (i.e. smartphones and handheld devices) * Must be able to lift and carry individual cases of product, shelving, or displays of up to 60 pounds * Must be willing and able to work in cold environmental conditions (i.e. refrigerated and freezer sections of retail stores) for limited periods of time * Must be able to operate or learn how to operate a computer, calculator, fax machine, telephone, paper cutter, copier, hammer, screwdriver, drill, case cutter, hand truck, and pallet jack. Must be able to climb and stand on a step stool or ladder * Must possess strong interpersonal, organizational, decision making and leadership skills. Must be able to read and communicate effectively with others * Must have access to the internet on a daily basis. Must be able to work effectively in web based applications, email applications, and word processing applications * Must have a valid driver's license and be able to drive in a car for extended periods of time Acosta Sales & Marketing is an Equal Opportunity Employer By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. US: Canada: Job ID 2019-157634 Work City Willmar PCN 220697 Position Type Regular Part-Time Work Zip 56201 Starting average hours per week < 20 Category Field Jobs Acosta, Inc. Willmar MN

Customer Service Associate

Walgreens