Customer Service Associate

Walgreens Keene , NH 03435

Posted 2 weeks ago

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Summer Temp

Dover Corporation

Posted Yesterday

VIEW JOBS 4/24/2019 12:00:00 AM 2019-07-23T00:00 Customer Service Representative Summer Temp Apply now " Date: Apr 24, 2019 Location: Keene, NH, US, 03431 Company: Dover Corporation The Company Markem-Imaje is a wholly owned subsidiary of the US-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, and print and apply label systems. Markem-Imaje provides global reach to over 50,000 customers with 30 subsidiaries, 6 technology centers, several equipment repair centers and manufacturing plants with the most comprehensive marking and coding portfolio available in the marketplace. Are you a self-motivated, confident, and passionate Customer Service Representative who has experience building customer rapport and delivering prompt, accurate, professional service? This is a temporary position for the summer (May-August). In this role you'll… serve as the primary interface for customers. You'll navigate our ERP system (SAP) to process quotes, orders, returns, credits, debits and service notifications. Consistently deliver high quality service that instills customer confidence and loyalty. You'll have an opportunity to… contribute to an organization committed to continuous improvement and uncompromised service levels through teamwork and collaboration. You should possess… experience building customer rapport, superior data entry and communication skills, ability to multi-task and work in fast-paced environment, strong problem-solving skills Great package including Bonus, CAREER Growth and Great Benefits… Principal Activities / Duties / Responsibilities: Interpret and process customer requests and general inquiries Collaborate with cross-functional team members to satisfy customer requirements Create and maintain ERP system records with a superior level of accuracy Maintain Company product and service knowledge sufficient to satisfy customer needs Consistently provide accurate, prompt, professional service and follow-up Decisively resolve routine customer concerns Leverage customer feedback to drive continuous improvements Education and/or Experience Required: High School Diploma or equivalent required; 2 or 4 year degree preferred Previous customer-facing experience and data entry experience Bilingual Spanish or French considered a plus General Skills: Superior data entry speed, accuracy, and attention to detail Ability to thrive in fast-paced environment and remain calm under pressure Strong planning and organizational skills Excellent written and verbal communication skills Superior active listening skills with the ability to interpret client needs Strong problem-solving skills Proven ability to build customer rapport Commitment to continuous improvement, teamwork and collaboration Familiarity working in databases Microsoft Office skills: Outlook, Word, Adobe, etc. The Site Keene, NH offers employees a great range of activities close by, skiing, hiking, family environment with a buzzing downtown offering not only family entertainment but somewhere to kick back and enjoy that Friday or Saturday night out with friends. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Dover Corporation Keene NH

Customer Service Associate

Walgreens