Customer Service Associate

Walgreens Algonquin , IL 60102

Posted 3 weeks ago

Overview

As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities.

  • Part-time

  • Level: Entry-Level

  • Travel: 0%

Benefits

  • Healthcare

Medical/Dental with 30 hour average week

  • PTO

Vacation (after 6 months)

  • Employee discount

Walgreens employees and their immediate families are entitled to a 15% discount on most purchases at any Walgreens Store and 25% on Walgreens brand products.

  • Retirement planning/saving

Company matching helps employees secure their financial future and reach their retirement savings goals.

  • Flexible hours

  • Training programs

Business schools

Responsibilities

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

  • Prefer six months of experience in a retail environment.

  • Prefer to have prior work experience with Walgreens.

  • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

  • Requires willingness to work flexible schedule, including evenings and weekend hours.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. Please review the available benefits and salary available for this position by clicking here: jobs.walgreens.com/benefits. Walgreens will provide applicants in other states with information related to the position, to the extent required by state or local law, by calling 1-866-967-5492.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Tech Customer Service Retail Chicago Airports

Hudson Group

Posted 2 months ago

VIEW JOBS 11/4/2021 12:00:00 AM 2022-02-02T00:00 Located at Chicago Airports WE'RE HIRING IMMEDIATELY AND OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson. What We Will Offer You: * A one-time $300 hiring bonus * A competitive rate of pay of $15.00 per hour * A 20% off Hudson Employee Discount * A 50% off Hudson Food & Beverage Employee Discount * Parking and Transit reimbursement This Sales Tech Associate Job Is For You, If You Would Enjoy: * Engaging customers and inspiring them to see what's possible with technology and building quality relationships to provide relevant and memorable product demonstrations. * Working at our Brookstone location at the Chicago O'Hare International Airport Your Team Is Counting On You As A Sales Tech Associate To: * Provide open availability/flexibility to work any shift, any day of the week, including weekends & holidays * Work a full-time schedule Sales Tech Associate Key Duties: * Acts as trusted subject matter expert, brand advocate, and product champion for Brookstone * Help drive a positive customer experience by providing customer consultations * Follow all company policies, cash handling policies, and special store loss prevention procedures * Achieves team and individual goals while enabling an excellent customer shopping experience * Processes transactions such as sales orders, returns and exchanges. * Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store * Applies a high level of Brookstone product knowledge and expertise through ongoing learning and self-development * Be knowledgeable and familiar with the surrounding businesses/offerings within the facility * Communicate pricing, out of date, out of stock, and inventory issues with management * Assist other store employees in maintaining security in stores * Stock merchandise * Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays * Perform related work as assigned Required Qualifications: * Previous consumer electronic sales experience * Ability to interact with diverse personalities * Strong interpersonal skills * Extensive knowledge of consumer electronic products * Previous customer service/ cashier experience in a retail environment * Be able to lift 40 pounds Preferred Qualifications: * Prior stockroom or warehouse experience * High School Diploma or equivalent Some of our company-offered benefits for you and your family include: * Health & Well Being: Medical/Dental/Vision Insurance * Paid Time Off * Various Personal and Parental Leave Programs * Universal Life Insurance * Retirement Programs & Matching Employee Contributions: 401K & RRSP * Employee Recognition & Anniversary Programs * Training, Development, and Growth Opportunities * Tuition Assistance & Scholarship Programs Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities. All offers are contingent upon successful completion and passing of background checks and/or employment verification results. Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.#AF123 Hudson Group Algonquin IL

Customer Service Associate

Walgreens