Customer Service Associate (Waltham)

Overview

VPNE Parking Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. The customer service associate is a crucial player in providing VPNE's top-notch level of service and providing customers and guests with an exceptional experience.

Responsibilities

• Make exceptional guest experiences the priority in every interaction

• Contribute to a safe environment for all guests and employees per company and site-specific guidelines

• Maintain a ready to serve posture that is welcoming to guests

• Make eye contact and smile to all guests to acknowledge them

• Make guest assistance the priority

• Work efficiently, without rushing, to assist guests

• Use VPNE preferred word choices while speaking with guests

• Follow all cash handling guidelines per company policies

Qualifications

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Education Requirements: High School Diploma/GED

Requirements:

• Ability to read, write and verbally communicate in English

• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolong standing, running, and prolonged sitting and in all weather conditions

• Ability to receive medical and security clearance for one or more locations

• Possess the manual dexterity to operate essential office equipment, including computers and cash registers

• Possess the mental acuity to be able to process cash and manual transactions

• Strong sense of customer service

• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds

• Be at least 18 years of age

• Be able and willing to smile during every customer interaction

• Maintain uniform standards while around the account

• Ability to create relationships with customers

• Organization and strong problem-solving skills

Notice: COVID-19 Vaccination RequirementWe prioritize the health and safety of our employees and customers. As such, all applicants must provide proof of full COVID-19 vaccination as a condition of employment.We believe that vaccination is a critical step in mitigating the spread of COVID-19 and ensuring a safe work environment for everyone. Thank you for your understanding and cooperation.

Benefits:

• Paid weekly

• Medical, Dental, Vision

• 401K with up to a 5% match

• Commuter benefits

• Childcare benefits

• Discount programs

• Short-term disability

• Accident insurance

• Life insurance

#AlohaHC343