Customer Service Associate - Temporary

Walgreens Shrewsbury , MA 01545

Posted 1 month ago

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

  • Prefer six months of experience in a retail environment.

  • Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. Please review the available benefits and salary available for this position by clicking here: jobs.walgreens.com/benefits. Walgreens will provide applicants in other states with information related to the position, to the extent required by state or local law, by calling 1-866-967-5492.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate Temporary

University Of Massachusetts Medical School

Posted 2 months ago

VIEW JOBS 9/17/2021 12:00:00 AM 2021-12-16T00:00 Overview The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. TempRite, a division of UMass Medical School; is seeking qualified CSR reps for several Temp to Perm openings in Shrewsbury, MA. These are FT; 40 hours per week. The ideal candidate for this role will be a self-starter, possess strong time management skills, and attention to detail and is goal oriented. You will be taking incoming calls relating to the health and welfare of people in the community, and relaying that information via the statewide system to the proper agencies. We will provide 2 weeks of paid training to ensure your success with this position Schedules include shifts of 9am-5pm; 10am-6pm- and 1 weekend day are required. Responsibilities * Must have at least one year of call center /customer service experience * Answer incoming customer phone calls and take appropriate action for each call * Input data into the company computer platform to keep each customer record updated * Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. * Attend mandatory training sessions to stay updated on product or company policy changes * High school diploma or GED required * Bi-lingual proficiency preferred but not required Qualifications * Must have at least one year of call center/customer service experience * High school diploma or GED required * Bi-lingual proficiency preferred but not required Additional Information To be considered for these positions please submit your resume via the system. If qualified someone from our Recruiting office will give you a call. University Of Massachusetts Medical School Shrewsbury MA

Customer Service Associate - Temporary

Walgreens