Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Associate Team Leader

Expired Job

Whole Foods Chattanooga , TN 37402

Posted 3 months ago

Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members.

All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to help whenever and wherever needed. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

  • Models and delivers outstanding customer service.

  • Sets and achieves the highest standards of retail execution.

  • Works with Team Leader to achieve cost, margin, expense and labor targets.

  • Follows through on all customer questions and requests; resolves concerns as needed.

  • Works with Team Leader to resolve team concerns or issues.

  • Evaluates and documents Team Member work performance.

  • Functions as point person and departmental person in charge in absence of Team Leader.

  • Consistently communicates and models WFM vision and goals.

  • Sets and achieves the highest standards of retail execution.

  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.

  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.

  • Provides timely, thorough, and thoughtful performance evaluations.

  • Consistently communicates and models WFM vision and goals.

Job Skills:

  • High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.

  • Demonstrates advanced product knowledge, maintains awareness of new products.

  • Growth mindset towards greater responsibility and ownership.

  • Desire to coach and mentor others for growth.

  • Excellent interpersonal, motivational, team building, and customer relationship skills.

  • Capable of teaching others in a positive and constructive manner.

  • Product knowledge.

  • Advanced knowledge of regulatory and safety policies and procedures.

  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.

  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

  • Proficiency with email, Microsoft Office, and operations-related applications.

Experience:

  • 18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions:

  • Must be able to lift 50 pounds.

  • In an 8-hour work day: standing/walking 6-8 hours.

  • Hand use: single grasping, fine manipulation, pushing and pulling.

  • Work requires the following motions: bending, twisting, squatting and reaching.

  • Exposure to FDA approved cleaning chemicals.

  • Exposure to temperatures: <32 degrees="" fahrenheit="" (freezing),="" 32-40="" degrees="" fahrenheit="" (refrigerators),="">90 degrees Fahrenheit.

  • Ability to work in a wet and cold environment.

  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.

  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate

Stein Mart, Inc.

Posted 5 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Job Details Apply Refer a Friend Back Customer Service Associate Job ID: 2018-23541 Posted Date: October 18, 2018 Division: Retail/Customer Service - Store Associates Location: 2020 Gunbarrel Road Chattanooga, TN We are… Stein Mart is a national off-price retailer offering designer and name-brand fashion apparel, home décor, accessories, and shoes at everyday discount prices. Stein Mart provides real value that customers love in over 280 stores across the United States and online. Apply today and join the team! At Stein Mart, our purpose is to inspire our customers to look and feel special while saving money. Six values support our purpose, guide our behavior and smartly move us along our path to accomplishing our goals. Embracing this purpose and demonstrating these values will bring out the best in us every day and our customers will feel special every time they interact with us. We value... Hospitality We are welcoming, friendly and look for ways to make you feel special High Standards We are accountable for our actions and challenge ourselves to proactively improve Urgency We move with speed and purpose to achieve success Caring We are kind and concerned for the well-being of every person Bold We are empowered to be innovative and resourceful Simplicity We make things easy for people to shop and work with us Requirements: Store Performance * Role model company values. * Assist store in meeting or exceeding sales objectives. * Assist store in meeting or exceeding credit card acquisition goals. Customer Service * Provide exceptional customer service. * Run registers/POS terminals and checkout processes. Operational Standards * Provide a clean and well-maintained store. * Maintain a safe and secure work area. * Ensure merchandise and store standards are followed. * Look for ways to proactively assist fellow team members. * Package online orders (Ship from Stores). * Follow Company policies and procedures to control inventory. * Receive and check in merchandise. * Assist in minimizing loss of company assets. * Perform all other tasks as assigned by a manager. Qualifications: Education and Experience * High school graduate or equivalent (GED) preferred. Basic literacy and numerical skills: demonstrated abilities to read, write, and count. Prior retail or customer service experience. 1-year applicable retail/customer service work experience is a plus. Physical Requirements * Moderate physical effort required. Standing and walking will constitute 95% of a work shift. Stooping and lifting various merchandise contents of up to 30 lbs. on an as needed basis. Ability to identify colors. Technical Skills * Demonstrated expertise in merchandising skills, numeric reasoning to include proficiency in: adding, subtracting, multiplying, dividing, and calculating percentages. Computer knowledge and experience in a Microsoft Suite environment for email and to navigate the internet. Behavioral Attributes * Demonstrated ability to effectively communicate verbally. Should exhibit a strong customer centered focus and interest in working with people. Willingness to interact and cooperate in working with others. Detail oriented. Takes initiative, follows-through and completes tasks. Ability to work a flexible work schedule, including some nights and weekends. Stein Mart, Inc. Chattanooga TN

Customer Service Associate Team Leader

Expired Job

Whole Foods