Customer Service Associate Supervisor

Investors Bancorp, Inc. Harrison , NJ 07029

Posted 2 months ago

Job Description:


Manages and staffs the CSA area, supervises and schedules work of CSA's and performs audit functions. Manage the CSA line to the expected Sales and Service Standards, providing coaching as needed and tracking of referral goals. Participates in the branch opening and closing procedures and is responsible for branch operations in the absence of the Manager and/or Ass't Branch Manager. Performs functions of a CSA on a regularly basis, as staffing and customer traffic require.


  • Manages the CSA area.

  • Performs functions of a CSA.

  • Schedules and coordinates the daily and weekly workflow and CSA staff.

  • Monitors the CSA's performance and makes decisions relating to hiring, performance evaluations, promotions, transfers, corrective action and separation of CSA staff.

  • Conducts regular CSA staff meetings to insure compliance with all Bank policies and procedures.

  • Provides technical support to the CSA area, additions and deletions to systems, software updates and off-line.

  • Maintains vault control to include cash orders, shipment verifications and vault logs.

  • Researches, reports and tracks CSA differences.

  • Performs branch audits of CSA's and consignment items.

  • Approves transactions within established guidelines.

  • Assists in monitoring overdraft accounts to include marking, customer contact and collections.

  • Reviews and approves CTR's.

  • Participates in the opening and closing of the branch. Conducts security inspection of building and grounds under dual control.

  • Maintains and controls consignment items.

  • Assists with or completes the branch proof.

  • Identify customer needs and make appropriate referrals of products and services while executing a smooth transition of customer to platform personnel.

  • Utilize the Bank's CRM-360 View system to appropriately track, monitor and coach service issues for effective follow up and closure by appropriate personnel.

  • Manage and coach the teller referral goals and tracking through 360 View.

  • Provide CSA related 360 View reports to management as required.

  • Resolves customer inquiries/complaints and situations in a positive, professional and efficient manner. Utilizes customer complaint procedures as needed.

  • Prepares weekly and monthly tracking reports as necessary.

  • Demonstrate ISB Core Values in all actions.

  • Performs other duties as may be assigned.


This position supervises the CSA I, CSA II and Ass't. Customer Service Associate Supervisor.



  • Ability to speak Portuguese and / or Spanish is preferred.

  • A high school education and a minimum of five (5) years of banking experience, of which at least three (3) years has been as a Lead Teller or comparable senior level position.

  • A complete knowledge of the supervisory cash function and the capability of researching cash discrepancies is required.

  • Complete understanding of the OSI system necessary to perform accurate work is required.

  • Knowledge of office equipment is required.

  • Superior verbal and written communications skills are necessary.

  • Position requires flexibility and willingness to travel to other locations/branches and the ability to adapt to schedule changes during the workday including evenings, Saturdays lunch hours or break times.

  • Must be available to attend after hours training as needed.

  • Will be required to lift and carry teller cash boxes or teller coin bags weighing about 15 pounds.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor Management Trainee

CVS Health

Posted 1 week ago

VIEW JOBS 5/13/2019 12:00:00 AM 2019-08-11T00:00 Job Description The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentiality Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. Preferred Qualifications Experience in retail Education High school diploma or equivalent required Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. CVS Health Harrison NJ

Customer Service Associate Supervisor

Investors Bancorp, Inc.