Schneider Green Bay , WI 54302
Customer Service Representative- minimum pay of $15.00 per hour
Customer Service Representative
Are you looking for a career that offers great pay and benefits, professional growth opportunities, and the ability to learn the exciting world of Transportation and Logistics? Then Schneider is the organization for you!
The Schneider organization is seeking energetic Customer Service Representatives to join our growing global organization! As a member of our customer service team, you will be accountable for managing customer relationships through many channels of the order process. The Customer Service Representative will take complete ownership of the freight by creating and tracking orders, anticipating problems and providing creative solutions to exceed customer expectations. A career as a Customer Service Representative is a gateway to a career of interesting challenges, celebrated victories and limitless opportunities. Come join Schneider as a Customer Service Representative today!
Duties and responsibilities to include but not limited to:
Effectively use telephone, email and other forms of communication to present a quality orientated image where every customer is treated in a consistent, courteous and efficient manner
Develop and maintain strong customer relationships
Anticipate and identify problems and proactively work to solve them.
Engage in and execute customer specific projects
Meet or exceed total service needs of our customers, along with taking steps to alleviate issues and improve service efficiency
Check orders for accuracy to ensure all information provided is correct
Demonstrate a solid understanding of Schneider's tools and technology used to perform daily tasks
Accountable for meeting key factors in areas such as service and phone etiquette
By choosing a career with Schneider, we improve your life by offering:
Minimum pay of $15.00 per hour, based on experience
Annual profit sharing bonuses available
Strong work/life balance that includes paid holidays and generous personal time off
Medical, dental and vision insurance plus company-paid life insurance
401(k) savings plan with company match plus a company-paid retirement plan
Tuition reimbursement and free financial service assistance
Health Care Spending Account
On-site services at some facilities including cafeteria, gym and fitness classes, walking/jogging trail, ATM, personal mail services, company store and much more
Resilient, values-based culture that drives safety, integrity in every action, respect and excellence in all we do
Individual development opportunities through company-paid training, active leadership involvement and more than 170 online personal development courses
Our preferred candidate will have:
Minimum of high school diploma or relevant work experience
Minimum of one year customer facing work experience
Transportation, supply chain or logistics experience is a plus
Strong solicitation skills
High tolerance for stress
Advanced technical/computer skills with the ability to use at least 3 to 4 different programs simultaneously
Solid planning and organizing skills with strong attention to detail
Creative problem-solving and decision-making skills
Ability to prioritize workload and thrive in a fast paced environment
Excellent written and verbal communication skills
Strong work ethic with a professional, positive attitude
An innovative, goal-oriented and results driven approach
Schneider is a premier provider of truckload, logistics and intermodal services. Offering the broadest portfolio of services in the industry, Schneider's solutions include Van Truckload, Dedicated, Regional, Bulk, Intermodal, Transportation Management, Supply Chain Management, Warehousing and Port Logistics services. A $4 billion company, Schneider has provided expert transportation and logistics solutions since 1935.
The Schneider Way:
We treat our customers, associates, shareholders and suppliers with honesty, dignity and respect.
We are a desirable employer due to our commitment to achieving mutually beneficial, lasting relationships.
We are a responsible member of the community.
Safety-first and always
Integrity in every action
Respect for all
Excellence in all that we do
Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world. Apply today! http://www.schneiderjobs.com/
We are an equal opportunity employer.