As a Customer Service Associate, the overall job responsibility is reviewing, analyzing and answering requests from both internal and external customers (e.g., policyholders, agents, coworkers) for all lines of business. Processes transactions which may include but not limited to, File Audits, Address Changes, Phone Number Changes, Mode Changes, Beneficiary changes, Ownership changes, Quick Response letter, Generate Billings, Annual Reports, Third Party Authorization, Copy of Policy Schedule Pages, Secondary Addressee, providing forms (surrender, Beneficiary / Ownership Change , Name Change, Lost Policy Statements, Loan , W-9 etc.). Provided Verification of Coverages, mail Assumption letters, Explains policy information to Policyholders, Agents and Third Parties . Process Certificate of Insurance, Duplicate Policies, and California Paid Up Beneficiaries. Speak with Policy owners, Agents and Financial institutions when processing Collateral Assignments (Partial and Full), as well as Release of Assignments,Reinstatements, Policy History, and Disbursements.
Processes a variety of transactions which may include endorsements to change policy information, Send requested forms to make changes to policies. Research the files to validate accurate information on the system. Communicates in writing and on the phone, with policyholders, agents, and third parties. Understands the fundamentals of products serviced in Insurance Administration for Term, Universal Life, and Whole Life policies. Able to assist policyholders with receiving information needed to place assignments or release assignments on policies. Calculates partial surrender values and process Reduce Paid Up for Non forfeiture options.
Review and analyze production reports to develop goals or strategies to achieve personal, team and departmental goals.
Minimum of 2 years work experience in a direct customer service related position, preferably insurance related.
High school diploma or equivalent required.
Some college a plus.
Strong verbal and written communication skills.
Good math and analytical skills
Ability to manage time effectively, set priorities and meet deadlines under tight time constraints.
Interact effectively and develop relationships with all levels of employees.
Ability to learn and retain knowledge of products, policies and procedures in a fast paced environment.
Accurate data entry skills; working knowledge of PC applications (e.g. Microsoft office).
Protective Life Corporation