Customer Service Associate (Product Development Department)

Keystone Technologies Lansdale , PA 19446

Posted 2 months ago

Are you someone who thrives in a fast-paced environment? Do you have exceptional problem-solving abilities and a strong work ethic? Are you looking to prosper at a growing company? This might be the job for you!

Since 1945, Keystone Technologies has been serving the lighting industry with quality lighting products. Based in the greater Philadelphia area, Keystone reaches customers across the U.S. with a vast distribution network. We aim to provide a casual and friendly work environment where teammates collaborate.

As we continue to grow were looking for a qualified individual to serve as our companys Customer Service Associate (Product Development Department).

The Customer Service Associate will report to the Engineering Manager. This position is crucial to providing support to our product development team and is a newly created position due to growth!

A typical day for the Customer Service Associate includes:

  • Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution

  • Investigating RMA cases

  • Developing templates/processes for managing and tracking RMAs

  • Negotiating and coordinating labor bills

  • Maintaining strong relationships with customers, and managing expectations with sales

This is a full time role onsite at our headquarters in the greater Philadelphia area. We encourage you to apply if you:

  • Demonstrate exceptional organizational skills and a keen attention to detail

  • Possess knowledge of electrical basics and/or prior experience in lighting

  • Have strong and concise communication skills

  • Are results oriented and a natural inquirer

  • Have the ability to perform in a fast paced, time-sensitive work environment

We offer a relaxed and friendly work environment with lots of laughs. Casual attire is welcome. We work both independently and collaboratively and are looking for a team player to interact with multiple internal departments as well as customers. In addition to fun employee events, we provide medical, dental, short-term disability, paid time off, and a 401k plan.

Keystone is an Equal Opportunity Employer.

Keystone's core values that drive the company's success are:
1.We are a customer service obsessed company.
2.We earn the trust of our co-workers, customers and partners by acting with honesty and integrity.
3.We bring a positive, can-do attitude to all of our efforts.
4.We are a company that is easy to do business with in every aspect.
5.We treat all associates, both internal and external, with respect and professionalism.
6.We operate with efficiency and continue to find better methods for conducting business.
7.We share our ideas, thoughts, responsibilities, and accountability to succeed as a unified team.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lawn And Garden Department Associate

Ace Hardware

Posted 2 days ago

VIEW JOBS 2/26/2020 12:00:00 AM 2020-05-26T00:00 Job Description Looking for a position where you aren't stuck inside all day? Fisher's Ace Hardware in Lansdale is looking to add to our team of upbeat, helpful associates. We are a small, family owned hardware store committed to providing the best customer service in the industry. And that spirit extends to our employees as well. Ace offers: Flexible hours and set schedules, posted 3 weeks in advance A fully staffed store where the management works beside the associates A commitment to our associates growth and advancement • Merchandise and maintain lawn and garden department aisles, including fertilizers, planters and soils, seed, chemicals, live goods, lawn and garden hand and power tools. • This position involves dealing with the public and developing and maintaining relationships with regular customers. • Order and maintain live goods from early spring until fall. • Keep department stocked and well merchandised for optimal appearance and sales potential. • Assist in inventory counts, price changes and spot checks throughout the year. • Assist in putting weekly and drop ship orders away • Take lead role in seasonal transition from wide Lawn and Garden displays into Christmas/Trim-a-Tree, and then back again. • Job responsibilities may change based upon the needs of the business. Some basic retail functions will be required such as customer service in other departments and helping in other areas as needs arise. Requirements * People skills and an ability to advise and sell lawn and garden products to meet customer needs. • Education and training: High School degree and some college preferred, but not required. Individual must have a strong knowledge of gardening chemicals, fertilizers, seeds, and bedding plant materials. • Experience in retail environment. • Flexibility is necessary! Individual must be willing to be cross trained in other areas of the store. • Excellent communication skills, great organizational ability, high attention to detail, and ability to multi-task. • Will include both indoor and outdoor work. • Ability to stand for long periods of time and lift up to 50 pounds. • Ability to work outside in cool or wet conditions as needed. • Ability to use a ladder and climb to high areas. Additional Info Ace Hardware is an internationally known company which has over 5,000 stores in over 60 countries. We live in teh communities that we do business in, and unlike our Big Box competitors, take pride in being good neighbors in the areas we operate. Most of our stores are privately owned (Fisher's Ace has three others: Plumsteadville, Havertown, and Huntington Valley), and we strive to be The Most Helpful Place on the Planet! At Fisher's, we believe that everyone is important, from our Associates to all of our customers. We give back to our community through local sports teams sponsorship, Children's Miracle Network, and hiring Associates with disabilities. Ace Hardware Lansdale PA

Customer Service Associate (Product Development Department)

Keystone Technologies