Customer Service Associate (Product Development Department)

Keystone Technologies Lansdale , PA 19446

Posted 2 months ago

Are you someone who thrives in a fast-paced environment? Do you have exceptional problem-solving abilities and a strong work ethic? Are you looking to prosper at a growing company? This might be the job for you!

Since 1945, Keystone Technologies has been serving the lighting industry with quality lighting products. Based in the greater Philadelphia area, Keystone reaches customers across the U.S. with a vast distribution network. We aim to provide a casual and friendly work environment where teammates collaborate.

As we continue to grow were looking for a qualified individual to serve as our companys Customer Service Associate (Product Development Department).

The Customer Service Associate will report to the Engineering Manager. This position is crucial to providing support to our product development team and is a newly created position due to growth!

A typical day for the Customer Service Associate includes:

  • Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution

  • Investigating RMA cases

  • Developing templates/processes for managing and tracking RMAs

  • Negotiating and coordinating labor bills

  • Maintaining strong relationships with customers, and managing expectations with sales

This is a full time role onsite at our headquarters in the greater Philadelphia area. We encourage you to apply if you:

  • Demonstrate exceptional organizational skills and a keen attention to detail

  • Possess knowledge of electrical basics and/or prior experience in lighting

  • Have strong and concise communication skills

  • Are results oriented and a natural inquirer

  • Have the ability to perform in a fast paced, time-sensitive work environment

We offer a relaxed and friendly work environment with lots of laughs. Casual attire is welcome. We work both independently and collaboratively and are looking for a team player to interact with multiple internal departments as well as customers. In addition to fun employee events, we provide medical, dental, short-term disability, paid time off, and a 401k plan.

Keystone is an Equal Opportunity Employer.

Keystone's core values that drive the company's success are:
1.We are a customer service obsessed company.
2.We earn the trust of our co-workers, customers and partners by acting with honesty and integrity.
3.We bring a positive, can-do attitude to all of our efforts.
4.We are a company that is easy to do business with in every aspect.
5.We treat all associates, both internal and external, with respect and professionalism.
6.We operate with efficiency and continue to find better methods for conducting business.
7.We share our ideas, thoughts, responsibilities, and accountability to succeed as a unified team.


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Customer Service Associate (Product Development Department)

Keystone Technologies