Customer Service Associate

Ollie's Bargain Outlet Wilkes Barre , PA 18701

Posted 2 months ago

Position Overview:

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance.

Primary Responsibilities:

  • Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.

  • Accurately and efficiently operate the register.

  • Approve refunds for other Associates up to a specified dollar amount.

  • Assist with training new Sales Associates.

  • Be knowledgeable of all promotions and advertisements to ensure that customer questions can be answered and to assist with selling product; support Ollie's Army and other donation programs throughout the year.

  • Maintain a neat and organized front end work area.

  • Assist with receiving the truck, pricing items, merchandising product, and recovering the store.

  • Communicate customer needs to Team Leaders when necessary.

  • Maintain the cleanliness of the overall store.

  • Complete any additional responsibilities and/or duties as assigned.

Qualifications:

  • Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred.

  • Ability to work evenings, weekends, and holidays on a regular basis.

  • Ability to communicate effectively.

  • Ability to exercise sound judgment.

  • Ability to preserve confidentiality of information.

  • Accuracy and attention to detail.

  • Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.

  • Knowledge of industry terms and processes.

  • Outstanding interpersonal and listening skills.

  • Must have a positive attitude and the ability to interact well with customers and Associates.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.

  • Ability to push and pull up to 35 pounds.

  • Ability to stand for extended periods.

  • Ability to bend and twist frequently.

  • Ability to grip, reach, and pinch with arms and hands frequently.

  • Ability to squat, kneel, balance, and climb ladders occasionally.

  • Ability to see, hear, and speak regularly.

  • Ability to work in a constant state of alertness and safe manner.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate

Lowe's

Posted 5 months ago

VIEW JOBS 6/7/2021 12:00:00 AM 2021-09-05T00:00 What You Will Do At Lowe's, we've always been more than just a hardware store. We're also home to everything that makes your home feel like home. And for thousands of Lowe's associates, we're home to fresh starts, rewarding opportunities, and endless career possibilities. The Seasonal Retail Associate role can be a springboard into something great - for both the customers they serve and for their careers. What's in It for You? Advantages Beyond the chance to make a difference for customers and teammates, each day will offer the chance opportunity to learn, grow, and celebrate wins together with your Lowe's team. Seasonal Retail Associates also enjoy: * A 10% discount on Lowe's merchandise. * The chance to kickstart a new career or master skills as a customer service pro. * Eligibility for performance-based bonuses. * And access to thousands of other discounts such as cell phone plans, car insurance, computers, and more. Your Day at Lowe's Responsibilities * Deliver excellent customer service. * Welcome customers with a friendly smile and positive attitude. * Answer customer questions. * Guide customers to the right product or solution for their needs. * Restock product as needed. Requirements * Be able to sit, bend, stand, move around the store, and lift items up to 25 lbs. unassisted and possibly more on occasion with assistance. * Be able to use common retail tools such as basic computer applications and smartphone devices. If the state or local municipality requires a salesperson license for this position, you must either be licensed or be able to obtain any mandatory sales license or registration within the required timeframe. Bilingual, Military, and Veteran applicants are encouraged to apply. * Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.com. Lowe's Wilkes Barre PA

Customer Service Associate

Ollie's Bargain Outlet