Customer Service Associate

Novitex Enterprise Solutions Virginia Beach , VA 23452

Posted 2 months ago

Position Exempt StatusNon-ExemptWeekly Scheduled Hours37.5Scheduled Shift1st ShiftJob Description

Exela Technologies is looking to fill a Customer Service Associate (Shipping and Receiving) position - in Virginia Beach, VA.

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Some perks of the job:

Employees working 30 or more hours per week may qualify for:

  • Paid holidays, vacation and sick time

  • 401k

  • Competitive Tuition Reimbursement program

  • Benefits Health & Welfare Package including Medical, Dental, Vision

  • Employer Matching Health Savings Account

  • Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!

So what will you actually be doing?

With a strong attention to detail, this role will facilitate a variety of shipping and receiving tasks to ensure high levels of customer service in a fast paced environment

A Customer Service Associate's (Shipping and Receiving) daily tasks will involve:

  • Receiving, scanning, sorting, delivery, and signature capture for inbound deliveries from major express carriers (UPS, FedEx, DHL, misc freight, etc.)

  • Processing outbound express shipments via UPS WorldShip, schedule FedEx pickups

  • Prepare outbound shipments for pickup

  • Copier key operator service, including copy paper delivery and restocking

  • Lift heavy boxes, files or paper when needed, which may be up to 55lbs.

  • Receiving equipment maintenance

  • Storage room inventory

  • Operating mailing, copy or scanning equipment

  • Postage stamp sales

  • Handle time-sensitive material (i.e. confidential, urgent packages)

  • Participate in cross-training (Mail center, Print room, etc.)

  • Provide backfill when needed

  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment

  • Consistently adhere to all business and safety procedure guidelines

  • Take direction from supervisor or site manager

  • Maintain all logs and reporting documentation; attention to detail

  • Perform other tasks as assigned

OK, I'm interested... But is it really the job for me?

You need great people skills, patience and the ability to multi-task to be good at this job.

The following is required:

  • Minimum of 6 months customer service related experience

  • Excellent communication skills both verbal and written

  • Competency in performing multiple functional tasks

  • Willingness and availability to work additional hours if assigned

  • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint)

  • High school diploma or equivalent (GED) required

  • You will be required to submit to pre-employment checks as a condition of employment, to the maximum extent permitted by applicable law. You will have to sign necessary consents to submit to the pre-employment checks.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

E-VERIFY RIGHT TO WORK POSTERS

https://www.novitex.com/e-verify-right-to-work-posters


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Customer Service Associate

Novitex Enterprise Solutions