Vivid Seats Coppell , TX 75019
Posted 1 week ago
Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2024, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity:
As a Seller Operations Associate (Customer Service Representative) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.
How your role expectations will progress as a Seller Operations Associate in the first 30, 90, and 180 days:
Seller Operations Associate (30 days in):
Seller Operations Associate (60 days in):
Seller Operations Associate (90 days in):
What You'll Bring as a Seller Operations Associate:
Office Location: Coppell, TX
Work Schedule:
The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in office.
Hybrid model, not fully remote. 3 days in office and 2 days at home.
Hours:
1:30pm-10:00pm, with Tuesday/Wednesday off.
1:30pm-10:00pm, with Wednesday/Thursday off.
$40,000 base salary with overtime eligibility, Bi Annual bonuses, and annual equity grant.
Any hours worked over 40/week are overtime eligible.
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Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Vivid Seats