Mine Safety Appliances Inc, (Msa) Cranberry Twp , PA 16066
Posted 3 weeks ago
Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
Responsibilities:
1st Shift
Hybrid Opportunity
$18.00-$19.00/hr
MSA Safety in Cranberry Township, PA is seeking an energetic individuals to join our team as a Customer Service Associate to input orders, support our customers and to create and ensure a positive customer experience. If this sounds like an exciting opportunity, then we want to hear from you.
Duties and Responsibilities:
Fulfill order entry transactions following departmental processes
Answer inbound and initiate outbound customer calls
Build knowledge of all major product groups to properly support customer contacts
Resolve customer issues and inquiries efficiently and effectively
Process credit requests, resolve mis-shipments and provide proof of deliveries
Provide customer support while expertly navigating between multiple computer sessions
Resolve or investigate adequately before appropriately escalating calls to the next level
Qualifications
Qualifications:
Special knowledge, skills and abilities required:
Strong verbal and written communication skills
Proficient in active listening to fully understand our customers' needs
Excellent computer skills, including Microsoft Office
Expertise in handling multiple tasks in high-volume, fast-paced work environment
Proven ability to approach any change or new situation with a positive attitude
Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed
Preferred:
Experience with Office 365, Salesforce, SAP, Esker
Experience in order management systems
Education and experience required:
Preferred:
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Southern States Cooperative
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