Customer Service Associate

Jccs Of North America Dunwoody , GA 30346

Posted 5 months ago

REPORTS TO: Director of Membership
10 - 20 hours/week - will include nights and weekends

FSLA: Non-Exempt

Provide exceptional customer service to members, non-members, guests and staff at the MJCCA, in person and over the phone. Maintain access control and security procedures for members and guest at front, fitness center and pool entrances. Maintain knowledge of staff, facilities and programs from which you can draw on to assist customers in a timely and effective manner.

Responsibilities & Duties:

  • Provide exceptional first-line customer service to all customers

  • Reliable, courteous, and punctual

  • Smile and great all customers as they arrive and depart

  • Assist with inquiries by telephone and in person

  • Answer telephone in a proper manner and operate switchboard effectively

  • Communicate all information regarding membership levels and privileges to guests accordingly

  • Check in all members and guests using agency procedure

  • Accept, process and discharge packages and documents following proper procedure

  • Maintain knowledge of facility, programs and staff to answer questions and assist members with basic registration information, program location and additional information as required

  • Address and respond to customer and staff questions, requests, concerns and issues in a timely and efficient manner

  • Cover box office and ticket sales using 3rd party system

  • Build and Maintain relationship with repeat customers

  • Follow up with customers via thank you notes, emails and in person

  • Flexibility with schedule and offering assistance other departments when asked

  • Handle administrative duties of the department

  • Identify emergencies and follow appropriate procedures

  • Complete any additional projects as assigned by Director

  • Strictly adhere to MJCCA policies and procedures

  • Additional Responsibilities - Secondary level Box Office - including but not limited to answering voicemails, responding to e-mails, reserving patron and sponsor tickets.

Minimum Qualifications:

Qualifications:

  • Excellent interpersonal skills

  • Possess excellent computer and typing skills

  • Proficiency in Microsoft Suite (Word, Excel and Outlook)

  • Competence in basic-level mathematics

  • Ability to multi-task and prioritize

  • Detail oriented

  • Good organization skills

Requirements:

  • Flexibility - position includes night and weekend hours

  • Ability to work outdoors (as needed)

  • Must possess strong conflict resolution skills

  • Willingness to cross-train and take on additional responsibilities

Agency Information:

Impacting more than 55,000 people annually, the Marcus Jewish Community Center of Atlanta is welcoming to people of all faiths, ages, and backgrounds. One hundred years ago, Jews with vastly fewer resources than today built a Jewish Community Center in Atlanta. With little more than their passion for a better life, they built a safe, secure, and vibrant community center for their families and for all of the Jewish Atlanta families who followed.

The MJCCA has always given the community a place to gather and connect with friends and family through meaningful programs and much-needed services. For 100 years, the MJCCA has turned everyday minutes into Jewish moments that are remembered for a lifetime.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Experience Coor

The TJX Companies, Inc.

Posted 1 week ago

VIEW JOBS 10/6/2019 12:00:00 AM 2020-01-04T00:00 Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different. Posting Notes: TJ Maxx Store 0104 || 134 Perimeter Center West || Dunwoody || GA || 30338 Job Summary: Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities: * Role models exceptional customer service * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools * Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience * Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates * Provides and accepts ongoing recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs during customer interactions * Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and supports maintenance of a risk-free environment * Performs other duties as assigned Requirements: * Available to work flexible schedule to support business needs, including nights and weekends. * Strong understanding of merchandising techniques * Capable of handling multiple tasks at one time * Strong organizational skills with attention to detail * Ability to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors to accomplish tasks * Strong communication skills * Ability to train others * One year retail and 6 months of leadership experience. At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day—just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense. Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: TJ Maxx Store 0104 || 134 Perimeter Center West || Dunwoody || GA || 30338 Job Segment: Merchandising, Supply, Front End, Retail, Operations, Technology The TJX Companies, Inc. Dunwoody GA

Customer Service Associate

Jccs Of North America