Customer Service Associate - Inbound & Outbound Sales (U.S)

Customer Service Associate- Inbound & Outbound Sales (U.S)

Customer Service Associate- Inbound & Outbound Sales

Location: United States- Remote

Salary: Competitive

Contract Type: Permanent, Full Time

If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.

We are looking for energetic customer service/sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers- It all starts with you!

D&G's purpose is to make the world a better place, with a mission to keep our customer's world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.

You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer's experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

Key Responsibilities:

• Assist existing and new customers with incoming sales opportunities.
• Responsible for closing extended warranty sales with the assistance of outbound call diallers.
• Provide solutions to customer needs in a fast-paced and energetic environment.
• Formulate business decisions based on information provided during the call.
• Proficient approach to explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to over come objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.
• Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales.

Skills & Experience Required:

• 1-3 years of Customer Service and Sales experience, in a call center environment.
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Experience using an Outbound Dialer to make calls (OB only)
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• High School Diploma or GED required.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.