Customer Service Associate II - (Wichita)

Capitol Federal Savings Bank Wichita , KS 67251

Posted 5 months ago

45%

Performs teller transactions, such as, processing deposits, withdrawals, check cashing, cashier's checks, and loan payments. Processes bond redemptions, cash advances, sale of reloadable cards, and money order purchases. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any offages. Appropriately applies policies and utilizes workflow procedures. Participates in the rotation of vault duties which includes loading and balancing the TCD's, transferring cash and cash items to other CSA's, and balancing vault daily. Responsible for overseeing/completion of the branch closing procedures on a regular schedule as assigned by the Branch Manager.
30%

Assists customers with opening all types of accounts including IRAs, CDs. Assists customers with wire transfers and fraud/forgery situations. Performs maintence of accounts, including ordering checks, replacement passcards, submits address and telephone number changes to the CIF department, placing and removing stop payments, account ownership changes, endorsements, and reset PIN numbers. May also open, close and handle maintenance of safe deposit boxes.
10%

Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates bank's sales tracking program by inputing data related to customer transactions: for example, product offerings and customer responses; customer referrals.
10%

Research, troubleshoot and resolve external and internal customer inquiries regarding policies, practices and products.
5%

Answer incoming calls, determines the needs of the caller and verify the caller's identity, minimizing the caller's time and effort in resolving their concerns.

  • Maintains the most stringent standards of customer service confidentiality.

  • Assists other departments and branches with transactions as needed, provides support for the department and branch management in fulfilling customer requests.

  • Must comply with current applicable laws, regulations and bank policies and procedures.

ADA Requirements

Physical Requirements

Must be able to stand all day, walk to greet customer and escort customers to the work area. Employees will only sit during lengthy transactions when the customer is also sitting.

Will have limited physical exertion and occasional lifting of up to 10 lbs. and occasionally lift a coin bag up to 30 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.

Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.

Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.

Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Ability to stand for long period of time, reach and bend, write notes and information given by a customer, good finger dexterity for using computer terminal and typewriter.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate Expert Wichita

T-Mobile

Posted 3 weeks ago

VIEW JOBS 9/26/2019 12:00:00 AM 2019-12-25T00:00 Be the Expert. Revolutionize Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want. And you're invited to join the revolution to be Famous for Care. Associate Expert Bring your smarts, individualism and your passion to the coolest role in customer care today - hands down! Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We'll count on you to deliver the Un-carrier experience! Your career with us will begin as an Associate Expert and after proving your skills, you'll have opportunities to promote to Expert and eventually become a Sr. Expert! We want T-Mobile to be your career destination. We'll partner with you to grow your career by providing ongoing opportunities to hone your skills and achieve your career aspirations. Okay, wait, we know what you're thinking: how do I become an Expert if I'm just joining T-Mobile? Great question. Here's the deal: bring your passion for customers and excitement for technology – we'll invest in you to become the Un-carrier Expert you were meant to be.As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.comWhat we're looking for in an Expert: * You have a High School diploma or GED * You're a pro on the computer * You know how to juggle multiple tasks at the same time * You have an excitement about mobile devices and/or technology * You have the flexibility to work any shift, including nights and especially weekends * Ability to embrace change and adapt as we continue to define this new role * Ability to read and follow instructions for specific customer resolution tasks * Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers * Ability to work as part of a team to achieve individual and team results * Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role * Also responsible for other duties/projects as assigned by business management as needed Come on. You know this is the challenge you've been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let's do this already!Here's what we'll count on you to do: * Create happy customers – we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve. * Provide exceptional service so customers stay longer – we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans. * Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience. * Have serious fun – we don't take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it! T-Mobile Wichita KS

Customer Service Associate II - (Wichita)

Capitol Federal Savings Bank