Customer Service Associate II

Lowe's Companies, Inc. New Castle , DE 19721

Posted 4 days ago

Job Description:

Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.Job RequirementsCSA Sales Floor:

Requires morning, afternoon and evening availability any day of the week. Weekend/Holiday Team:

Requires morning, afternoon, and evening availability on Friday, Saturday, Sunday, and holidays.Weekday Team:

Requires morning and afternoon availability Monday through Friday during peak day hours.Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum Qualifications6 months experience using a computer, including inputting, accessing, modifying, or outputting information.6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.Preferred QualificationsAssociate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year experience working in any department at a Lowe's retail store.



upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service RepresentativeNight Shift

Discover Financial Services

Posted 2 days ago

VIEW JOBS 1/19/2019 12:00:00 AM 2019-04-19T00:00 Discover. A more rewarding way to work. At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth. Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity: Job Description: At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Class Start Date: March 4, 2019 Starting Wage: $16.50/hr plus weekend shift differential Shift Requirements: Full-time 40 hours per week and flex schedules available. Weekend and holiday scheduling is required to meet business needs. * 3:30 PM - 12:00AM Sunday - Thursday - Flex- Part Time * 4:00 PM - 12:30AM Monday - Friday (rotating weekends) - Flex- Part Time * 1:30 PM - 11:00 PM Sunday - Thursday- Full Time * 2:30 PM - 12:00 AM Sunday - Thursday- Full Time * 3:30 PM - 12:30 AM Tuesday - Saturday- Full Time * 3:00 PM - 12:30 AM Monday - Friday (rotating weekends) -Full Time Training Schedule * Paid training will be 10 weeks long from 2:00PM-10:30PM * No time off allowed during training * Weekend days are required during the training period For our Customer Service Specialists benefits start DAY ONE of your employment. These include: * Medical/Dental/Vision/Life Insurance * Paid time off (20 personal days + 7 holidays per year) * Tuition Reimbursement (available day 1 of employment!) * 401K * Employee Stock Purchase Plan * Full service cafeteria * Access to fitness center * Opportunities to volunteer in the community * Development Groups and Trainings Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions. Responsibilities * Documents customer files. * Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type. * Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures. * Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases. * Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels. * These routine customer service inquiries require the use of standard screens, scripts, and procedures. Preferred Qualifications If we had our say, wed look for: * H.S. Diploma or GED * In lieu of a degree, 1+ years of experience in Customer Service Skills: . Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Discover Financial Services New Castle DE

Customer Service Associate II

Lowe's Companies, Inc.