Customer Service Associate II

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing, and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Objectives:

Process instrument repairs, customer credit returns, and customer complaints. Provide back-up processing of custom instrument orders and prototype instrument orders.

Responsibilities:

Process instrument repairs from customer through repair to shipping to customer:

• Accepts repair requests from customer, provides shipping instructions to customer and advises of warranty status, repair time, cost, etc. Ensures instrument failure is communicated to instrument maker responsible for the repair. Prepares instruments for shipping back to customer. Processes competitive company's instruments and maintains cross reference to Storz items.

Process customer credit returns:

• Researches reasons for customer returns and advises customer as to whether or not a return is possible. Provides customer feedback to sales and marketing. Updates systems accordingly to ensure customers are properly credited for item returns. Coordinates return of items to stock.

Process customer complaints:

• This includes collection of receipt to collecting complaint evaluation to entering into the appropriate electronic system. Ensures customer complaints are properly recorded. Serves as the intermediary between Quality, Manufacturing, and the customer. Keeps customer apprised of the status of complaint evaluations through completion and updates systems appropriately.

Provide back-up processing from custom instrument orders and prototype instrument orders:

• Serves as a back-up for the employee who regularly performs this function. Receives specs from customer and communicates them to marketing and engineering. Provides pricing information to customers.

Qualifications:

Required Education:

• High School Diploma or GED required.

Required Experience:

• 3+ years clerical/administrative experience and previous customer interaction experience are required.

Preferred Experience:

• Prior knowledge of hand-held surgical instruments

We offer competitive salary & excellent benefits including:

• Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date

• 401K Plan with company match and ongoing company contribution

• Paid time off - vacation (3 weeks - prorated upon hire), floating holidays and sick time

• Employee Stock Purchase Plan with company match

• Employee Incentive Bonus

• Tuition Reimbursement (select degrees)

• Temperature controlled shop

• Ongoing performance feedback

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch+Lomb's Job Offer Fraud Statement.

Our Benefit Programs: https://www.bausch.com/careers/benefits/

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.