Fleetcor Wichita , KS 67251
Posted 1 week ago
Customer Service Associate
What We Need
Corpay is currently looking to hire a Customer Service Associate within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager.
How We Work
As a Customer Service Associate, you will be expected to work in an office environment. Corpay will set you up for success by providing:
Assigned workspace in Wichita, KS
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Efficiently and professionally handling customer calls and emails from clients and CLC hotel partners
Managing customer issues using best-in-class courtesy, tact, and diplomacy as well as applying active listening and empathy skills
Relating to each individual's customers' needs, accurately answering questions, identifying problems, and presenting solutions
Creating client value by consulting with clients to introduce program features and services to match client lodging program needs
Researching client disputes and ensure timely resolution
Redirecting customers to appropriate departments and teams when appropriate
Reviewing outstanding balance accounts and contacting clients weekly as part of the team's collection efforts
Performing additional customer service duties as required
Qualifications & Skills
Ability to multi-task by handling high call volume and email traffic
A team player with the confidence and passion to help our customers
Strong problem-solving and decision-making skills
Excellent active listening skills and ability to develop rapport on the phone
Excellent verbal and written communication skills
Strong organizational and attention to detail
Knowledge of basic accounting concepts
Proficient in Microsoft Excel and basic computer functions
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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Other details
Job Family Service
Pay Type Hourly
Employment Indicator Employee
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