Customer Service Associate
Exela Technologies Inc.
Irvine , CA 92606
Posted 2 weeks ago
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Key responsibilities include: Backfill for front receptionist- greet visitors, answer phones, and hospitality duties Review and process confidential and extremely time-sensitive applications Identify objective data and enter ("key what you see") at a high level of productivity and accuracy.
Perform data entry task from a paper and/or document image Utilize system functions to perform data look-up and validation Maintain high degree of quality control and validation of the completed work Identify, classify, and sort documents electronically Update computer records on multiple local databases Locate, retrieve, maintain, organize and assist users Retrieve and/or archive documents Ensure operating and quality standards are met based on service objectives Maintain accuracy of required reports and logs Ensure the highest level of customer care Ensure adherence to business guidelines, safety, and security procedures Support financial results by minimizing site waste and rework Create excel spreadsheets, mail merge projects and word documents Ability to multi-task and manage multiple priorities and deadlines is critical Perform A/P functions Assist with general facility computer task and support Process system access requests for client Dependable, Self-motivated and accountable Must be a team player with a solution minded attitude Take direction from supervisor or site manager Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc) Perform other tasks as assigned Adhering to all safety procedures Position
High school diploma or equivalent (GED) required Minimum of 1 year A/P related experience preferred Ability to communicate both verbally and written with customers and company personnel required General knowledge of Access and Lotus notes databases Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting Strong organizational and administrative skills preferred Proficient with PC and windows Proficient in MS Office Ability to walk, sit, stand or sit for long periods (possibly entire shift) Ability to adhere to employee attendance policy
One year administrative/Accounts Payable or related work experience preferred Proven organizational and multi-tasking skills