Customer Service Associate

Responsibilities (but are not limited to the following):

• Provide proactive superior support to external customers and business partners by resolving a wide variety of issues and requests via phone and email.

• Assist customers with all aspects of an order life cycle and look to maximize sales opportunities.

• Take ownership of the customer interaction and provide follow up to confirm that all of their concerns have been addressed.

• Perform all customer support duties as needed to ensure that task are resolved within the department service level agreements

• Maintain customer records by updating account information after every interaction

• Meet the department productivity goals in a high paced work environment

Required Experience:

• Excellent customer service skills with the ability to use judgment and tact with customers.

• Excellent phone and email etiquette with effective verbal and written skills.

• Ability to learn quickly, highly organized, able to multitask and work independently in a fast paced and changing environment.

• Strong interpersonal skills, flexible, professional, easy to get along with, must be punctual and enthusiastic.

• Strong ability to troubleshoot and solve issues

• 2 years' experience in customer or call center interactions