Mercer is seeking candidates for the following position based in the Urbandale office:
Customer Service Associate - Benefits Counselor
What can you expect?
You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees - and will work for a company equally invested in the development of our own people.
You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace.
As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities.
You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance.
What is in it for you?
We will count on you to:
Respond to both standard and more difficult customer inquiries regarding various products and services
Answer, document, and monitor call center calls, emails, and transactions
Research to respond to customer inquiries
Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
Request additional/missing information from the customer via written or verbal communication
Document client issues and escalate issues to appropriate parties to resolve
What you need to have:
HS diploma or equivalent
At least one year of proven customer service or sales experience
6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
What makes you stand out:
Bilingual (Fluent in Spanish and English, both written and verbal)
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.
Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
This role is not eligible to be performed remotely from Colorado.
Marsh & Mclennan Companies, Inc.