Atrium Staffing New York , NY 10007
Posted 2 weeks ago
Our client, a well-known product consumer company, is seeking a dynamic Customer Service Specialist to join their team remotely! The chosen candidate will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a candidate who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.
Salary/Hourly Rate:
$20 - $22/hr DOE
Position Overview:
They are looking for a Customer Service Specialist who has excellent phone manner, good "phone voice" and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Service Specialist must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.
Responsibilities of the Customer Service Associate:
Provide superior customer service by assisting customers with heavy telephone and e-mail
Respond to customer inquiries within set deadlines
Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home
Organize & prioritize all incoming cases while keeping a level head and positive attitude
To establish and maintain a good relationship with customers through open and interactive communication
Follow communication procedures, guidelines, and policies
Ask for any refreshment training to his/her supervisor if needed
Creation of daily, weekly, monthly performance reports and analysis as requested
Qualifications for the Customer Service Associate:
1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume
Good verbal communication, interpersonal and listening skills
Ability to focus and maintain composure in all situations and when there is high call volume
Good organizational skills and decision-making capabilities
Resourcefulness and problem-solving skills
STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must
Education Requirements:
Benefits:
Southern States Cooperative
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