Customer Service Assoc

Ollie's Bargain Outlet Columbia , SC 29209

Posted 2 months ago

Reports To: Team Leaders

Department: Store Operations

Exemption Status: Non-Exempt

Position Overview:

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance.

Primary Responsibilities:

  • Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.

  • Accurately and efficiently operate the register.

  • Approve refunds for other Associates up to a specified dollar amount.

  • Assist with training new Sales Associates.

  • Be knowledgeable of all promotions and advertisements to ensure that customer questions can be answered and to assist with selling product; support Ollie's Army and other donation programs throughout the year.

  • Maintain a neat and organized front end work area.

  • Assist with receiving the truck, pricing items, merchandising product, and recovering the store.

  • Communicate customer needs to Team Leaders when necessary.

  • Maintain the cleanliness of the overall store.

  • Complete any additional responsibilities and/or duties as assigned.

Qualifications:

  • High School diploma or equivalent preferred.

  • Minimum of six months' retail experience in a mid-size to large retail service-oriented business.

  • Ability to work evenings, weekends, and holidays on a regular basis.

  • Ability to read, write and speak English.

  • Ability to exercise sound judgment.

  • Ability to preserve confidentiality of information.

  • Accuracy and attention to detail.

  • Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.

  • Knowledge of industry terms and processes.

  • Outstanding interpersonal and listening skills.

  • Must have a positive attitude and the ability to interact well with customers and Associates.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.

  • Ability to push and pull up to 35 pounds.

  • Ability to stand for extended periods.

  • Ability to bend and twist frequently.

  • Ability to grip, reach, and pinch with arms and hands frequently.

  • Ability to squat, kneel, balance, and climb ladders occasionally.

  • Ability to see, hear, and speak regularly.

  • Ability to work in a constant state of alertness and safe manner.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative
New!

Chm2 Solutions Inc.

Posted Today

VIEW JOBS 6/6/2020 12:00:00 AM 2020-09-04T00:00 Description<br /> <br /> This position will provide customer service support to both internal and external customers at the front desk, on the phone, and through email. Maintain a high level of quality customer service standards including a professional attitude and demeanor. Perform administrative duties. Participate in the annual registration process. Actively support the Office through regular participation in departmental meetings and provide feedback concerning process improvement strategies.<br /> <br /> Key Functions and Expected Performances:<br /> <br /> Provide customer service support to both internal and external customers: <br /> <br /> a) Resolve customer satisfaction issues in a timely manner or escalate to the next level using judgment.<br /> <br /> b) Represent the Office while performing front desk operations, answering a multi-line telephone, and responding to customer emails professionally and courteously at all times.<br /> <br /> c) Assist as requested including responding to field requests for information.<br /> <br /> d) Handle customer citation appeals in a timely manner and escalate when appropriate.<br /> <br /> 2. Maintain a high level of customer service standards and conduct:<br /> <br /> a) Adhere to the hours of window operations and meet it daily.<br /> <br /> b) Effectively and courteously defuse highly charged situations.<br /> <br /> c) Provide assistance to both internal and external customers by offering recommendations or alternatives when initial requests cannot be met.<br /> <br /> <br /> 3. Perform administrative duties:<br /> <br /> a) Manage daily mail.<br /> <br /> b) Maintain assigned logs.<br /> <br /> c) Log payments.<br /> <br /> d) Manually enter hand-written tickets.<br /> <br /> e) Perform filing duties.<br /> <br /> f) Balance cash drawer daily with supporting documentation.<br /> <br /> Participate in the annual registration process. <br /> <br /> a) Assist with annual registration at either off site or on site location.<br /> <br /> Actively participate in regular departmental meetings: <br /> <br /> a) Actively participate in regular departmental meetings, provide feedback on customer service operations and process improvement strategies.<br /> <br /><br /> Additional Information:<br /> <br /> This is a full-time position, 40 hours per week. Typical schedule is 7.30am ? 4pm, Monday thru Friday.<br /> <br /> Basic Qualifications<br /> <br /> <br /> This position requires a High school graduate or GED and 1-3 years of experience or the equivalent.<br /> <br /> <br /> Chm2 Solutions Inc. Columbia SC

Customer Service Assoc

Ollie's Bargain Outlet