Customer Service Assistant PT

Customer Service Assistant PT

Department: Parks & Recreation

Job Status: Part-Time

Days Worked: Sun., Mon., Tue., Wed., Thu., Fri., Sat.

Rate of Pay: 16.66 - 25.35

Status: Open until filled Apply Now

Job Summary

This position provides customer service and clerical support for the operations of the recreation facility.

Minimum Requirements

100% -

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Essential Functions

• Maintains regular and reliable attendance with a physical presence.

• Processes membership applications.

• Handles money for fees collected for programs and memberships in recreational software.

• Performs cash collection and shift till balancing.

• Greets the public in a professional manner; tactfully handles questions, concerns, or complaints properly; provides facility tours.

• Answers telephone calls and provides correct information when requested for summary of memberships, day fees, rentals, and other information as requested. Operates computer, copier, register, and other office equipment; assists with routine questions and refers others to appropriate personnel as needed.

• Assists in concession area operations, including preparing beverage and food items, serving customers, taking money, making change, and maintaining a clean serving environment.

• Provides back-up for office positions as needed.

• Collects used towels from work-out area; washes, dries, folds, and stores towels.

• Assists with recreation center programs and events; assists in setting- up and tearing-down before and after events.

• Monitors patrons to ensure safety and compliance with facility rules and policies.

• Maintains files and records; prints brochures.

• Assists in opening and closing functions.

• Performs related duties.

Knowledge, Skills, Abilities

Knowledge, Skills, and Abilities - • Knowledge of modern office principles and practices.

• Knowledge of computers and job-related software programs.

• Knowledge of records management principles.

• Knowledge of basic clerical/secretarial procedures.

• Skill in the provision of customer services to the general public.

• Skill in balancing funds and preparing deposits.

• Skill in interpersonal and public relations.

• Skill in operating office equipment.

Physical Requirements

• The work is typically performed while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light objects.

• The work is performed in an office.

Full Position Description

PR10 - Customer Service Assistant.pdf

Disclaimer

The above information is intended to describe the general nature and level of work to be performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, requirements, and working conditions. The city reserves the right to change or assign other duties to this position as needed and as deemed appropriate. Employees holding this position will be required to perform any other job-related duties requested by management. Reasonable accommodations may be made as needed for employees to perform the essential duties and responsibilities and meet the requirements of the position. City of Spearfish employees are considered at-will employees. An employee may terminate his/her employment at any time, and the city may also terminate the employee's employment at any time. Unless otherwise provided by contract or law, all employment with the City of Spearfish is to be considered "at-will."